Help Desk Specialist
Help Desk Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
Under the guidance of the IT Manager the IT Support Specialist II will be responsible for providing daytoday IT support across the company. This role serves as an escalation point for other team members addressing complex issues and ensuring effective resolution. Key responsibilities include supporting enduser systems such as PCs Macs mobile devices and associated software. Additionally this role will handle escalation tasks with access to IT Systems Administrators for further assistance.
An important job requirement for this position is we believe in hiring for attitude and training for skills. We are looking for individuals who are enthusiastic adaptable and aligned with our company values. The perfect candidate is naturally curious and desire to learn new and exciting technologies.
You will need to have a strong initiativetaking drive and be able to review SOP documentation.
About our team:
Our team thrives on a positive cando attitude and a commitment to continuous improvement. We seek individuals who bring energy and enthusiasm to this role.
Responsibilities:
Infrastructure
Support daily IT operations through the IT Help Desk.
Identify areas for Help Desk process improvement including but not limited to reducing ticket creation and documentation of complex issues.
Communicating with Help Desk lead on needed improvements.
Ensure all tickets are properly triaged to the correct IT staff.
Responsible for adds moves and changes throughout the IT ecosystem.
Troubleshoot end user hardware and software issues.
Meet Ticket SLA and Help Desk KPIs.
Resolve required handson solutions within the office for end users and infrastructure.
Assist with break/fix solutions.
This is a 5 day in office position.
Work Practices:
Keep your work environment clean and organized.
Be punctual and have good time management.
Follow tasks to completion in a timely manner without sacrificing quality.
Communication/Teamwork:
Demonstrates a positive attitude and a strong willingness to learn and grow.
Contribute to our company culture by bringing positive energy to the workplace.
Assist with troubleshooting integrated systems / software throughout our enterprise.
Build strong working relationships and operate with integrity.
Marginal Job Functions:
Work on other IT projects as needed.
Manage our AD Manager environment.
Assist end users with all Microsoft Office Suite apps issues/questions.
Support IT Onboarding team as needed.
Hiring for Attitude:
Our team thrives on a positive attitude and a commitment to continuous improvement.
We seek individuals who bring energy and enthusiasm to their role.
We value candidates who display a positive cando attitude resilience and a collaborative spirit.
Passionate about making a positive impact by prioritizing customers and proactively addressing issues.
Passion for making a difference putting customers first see something say something.
Education:
Associates degree in a computer related field and/or equivalent work experience
Experience:
Minimum of 2 years relevant experience
Technical Requirements:
Strong PC troubleshooting and problemsolving abilities.
Prefer working knowledge of Microsoft Azure and Hosted 365 exchange.
Detailed knowledge of core Microsoft applications and services (Office Office 365 Windows OS).
Required knowledge of Microsoft Server Administration (Active Directory file/print sharing).
Fundamental network concepts and network troubleshooting ability
Benefits:
We offer an excellent compensation package and teamoriented work environment with growth opportunities. Some of our outstanding benefits include:
Health & Dental Insurance
Company paid Life Insurance
401(k)
Paid Time Off benefits
Product discounts
Wellness programs
EOE/M/W/Vet/Disability
#ZR
Required Experience:
Unclear Seniority
Employment Type
Full-Time
