Hotel Receptionist

Requirements

1. Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.

2. Shares common team values such as loyalty trust and respect and treat their colleagues accordingly.

3. Fully familiarized with all hotel and company policies as well as hotel programs offered such as audit and service measurement programs and merit awards.

4. Participate in company and hotel inductionand refresher programs.

5. Demonstrate an exceptional level of professionalism maturity and emotional intelligence always.

6. Ensures full compliance to departmental SOP s at all times.

7. Records processes and files accurately all information relating to inhouse guests.

8. Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence dockets and registration details.

9. Allocates rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping.

10. Receives Guests in a manner which is polite friendly and efficient.

11. Process room moves and communicate them effectively to relevant parties.

12. Ensures full compliance to programs such as corporate loyalty program.

13. Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements guest profiles are updated including nationality statistics and ensure payments are guaranteed.

14. Liaises with Porters to make sure that guests luggage is moved from the lobby area to their room if so requested.

15. Ensures that the Front Office System is in accordance with the Housekeeper s Report.

16. Ensures the safety and confidentiality of all guest information.

17. Prints contingency reports per policy when request

18. Prints reports for use in Reception and for Hotel departments and ensures that they are circulated.

19. Adheres to the Company Credit Policy.

20. Completes End of Shift procedures in accordance with the company policy and procedures.

21. Maintain an exceptional level of grooming body language and posture always.

22. Maintains a hand over diary to communicate with the next shift.

23. Prepares in advance for the arrival of groups.

24. Contributes to ensuring proper records and filing systems are kept within the department.

25. Ensures pit checks are correctly completed.

26. Ensures pit checks are correctly completed.

27. Implements and adheres to all City Blue Hotels Standard Operating Procedures.

28. Performs additional duties as required or as requested by the Head of Department.

Qualifications for a Hotel Receptionist Role

Educational Requirements:

• Diploma or Degree in Hospitality Management Tourism Business Administration or a related field
  

Experience:

1. Previous experience as a receptionist front desk agent or customer service role in the hospitality industry is an advantage.
   
2. Experience using Hotel Property Management Systems (PMS) such as IDS Opera or Fidelio.
   
3. Knowledge of reservation management and checkin/checkout procedures.
   

Technical & Professional Skills:

1. Computer skills (MS Office email handling basic reporting).
   
2. Understanding of financial transactions credit policies and cash handling.
   

Soft Skills & Competencies:

1. Excellent customer service and communication skills.
   
2. Strong organizational and multitasking abilities.
   
3. Professionalism maturity and emotional intelligence.
   
4. Problemsolving skills and ability to handle guest complaints efficiently.
   
5. Teamwork and collaboration with front office housekeeping and management