Senior Customer Success Manager B2B
Senior Customer Success Manager B2B
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Salary Not Disclosed
1 Vacancy
Job Description
In this role you will grow our B2B vertical by driving impact through our customer relationships. You will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers. You will own the entire lifecycle of the customer relationship from onboarding through continued renewal of our solution while working with internal teams as needed to ensure successful relationships.
Our team is composed of creative problem solvers and focused Flymates who develop deep relationships with customers to understand their challenges and ensure each client gets the most value out of our solution. At Flywire we measure value not only through the revenue associated with a customer but also through their satisfaction with the solution and ultimately their usage of the product. To be successful in this role you will leverage your knowledge of Flywires services and solutions along with a deep understanding of our customers business so that you can build a long term successful relationship.
The Opportunity:
- Own strategic relationships with Flywire clients
- Lead customers through the onboarding process with enthusiasm and support in order to set them up for success.
- Ensure long term client success by building relationships with decisionmakers and influencers holding quarterly business reviews and managing the renewal process.
- Identify and execute opportunities to increase clients investment with Flywire
- Based on client feedback develop and evolve strategies for increasing utilization of Flywire solutions.
- Serve as the primary point of contact for all troubleshooting looping in relevant Flymates and teams as needed.
- As a frontline contact help collect product feedback to help influence the roadmap for our B2B customers.
Qualifications :
Heres What Were Looking For:
- B.S. or M.S. in Business Administration (or equivalent)
- 5 years of relevant sales consulting or customer facing experience ideally within a SaaS business. (note: doesnt have to be in tech)
- Experience working in highly collaborative environments
- Demonstrated experience working in a fast paced startup environment.
- Ability to manage a project work to deadlines and prioritize between competing demands
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!
- Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your goto person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
The US base salary range for this fulltime position is $95000$115000 plus commission restricted stock units and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including jobrelated skills experience relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
