Office of the Chief People Officer CPO Experiences Manager
Office of the Chief People Officer CPO Experiences Manager
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Job Description
Overview:
The Experiences Manager supports the Office of the CPO by partnering with the Executive Events Director Chief of Staff and crossfunctional teams to create and execute events and experiences that embody the CPO brand. This role brings the People Pact to life by engaging employees delighting customers and strengthening community relationships. As an Office of the CPO Experiences Manager you will play a critical role in elevating our customer community and employee engagements while driving strategic operational initiatives that support the overall mission of the Office of the CPO.
Key Responsibilities:
- Event Planning and
- Customer Engagements: Design and execute inperson and virtual events with a primary focus on the New York area ensuring each experience aligns with the CPO brand and ServiceNow values.
- Itinerary and Programming: Develop detailed itineraries and programming flows; assist in onsite management to guarantee flawless event .
- CPO Support and Ambassadorship
- Executive Assistance: Accompany the CPO and Chief of Staff to local meetings capture key discussion points and propose actionable next steps.
- Brand Representation: Serve as the voice and face of the CPO at events representing the office with professionalism and enthusiasm.
- Operational Excellence
- CrossFunctional Collaboration: Act as a dot connector between Sales Marketing Workplace Services Communications Product and other teams to ensure a cohesive strategic approach.
- Process Management: Develop and maintain standard operating procedures (SOP) support annual planning and manage customer engagement tools to track interactions measure effectiveness and contribute to team reporting and analytics.
- Budget and Contract Oversight: Monitor event budgets manage contracts and renewals and track ROI for customer engagements.
- Strategic Partnership and Creative Program Development
- Event Representation: Collaborate with team members to host and coordinate events ensuring seamless experiences where the CPO is present.
- Promotional Alignment: Partner with Marketing and Brand teams to maximize promotional investments including sponsorships and other engagement opportunities.
- Innovative Experiences: Assist in the planning and of highprofile eventsdinners roundtables and internal/external programsensuring communications are creative precise and impactful.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Strong Communication and Organizational Skills: Ability to manage complex events and coordinate with Clevel executives and diverse teams.
- Proactive Problem Solver: Demonstrated experience in identifying process improvements and enhancing crossdepartmental collaboration.
- Creative and DetailOriented: A creative mindset with an emphasis on delivering memorable bestinclass experiences.
- Operational Expertise: Proven experience in program management budget oversight and analytics within a fastpaced environment.
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
