Spanish Speaking Customer Service Representative
Spanish Speaking Customer Service Representative
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Job Description
Location: Athens Greece (Remote Work from Home available for local candidates in Greece)
Relocation Package: Yes (for candidates relocating to Athens)
Experience: B2B Cloud Services experience required
Job Description:
We are seeking a Spanish Speaking Customer Service Representative to join our team in Athens Greece. In this role you will be responsible for delivering exceptional customer support to our Spanishspeaking clients with a focus on providing solutions and assistance related to our B2B cloud services. The ideal candidate will have experience in B2B environments with a strong understanding of cloudbased products and services.
Key Responsibilities:
- Handle inbound customer inquiries in Spanish via phone email and chat.
- Provide troubleshooting support and assistance to customers using our B2B cloud services.
- Resolve customer issues escalate technical problems when necessary and follow up to ensure timely solutions.
- Assist customers with understanding the full range of our cloud services and how they benefit their business operations.
- Maintain accurate records of customer interactions issues and resolutions in the CRM system.
- Work closely with the technical team to escalate and resolve more complex technical issues.
- Contribute to maintaining a high level of customer satisfaction and meeting performance metrics.
Salary and Benefits:
- Competitive salary based on experience.
- Private Health & Life Insurance.
- Performancebased bonus (details to be provided).
- 25 days of annual leave.
- Meal Voucher: 50 per month for all projects.
Contract and Working Hours:
- Contract Type: Permanent contract.
- Working Hours: Fulltime role 40 hours per week 8 hours per day 5 days per week).
Relocation Package:
For candidates relocating to Athens we offer the following assistance:
- Accommodation: 2 weeks of hotel accommodation upon arrival in Athens.
- Flight Ticket: Fully reimbursed flight ticket within the EU.
- Airport Pickup: Assistance with transportation from the airport to the hotel.
- Real Estate Agency Fee: Support with housing through a local real estate agency.
WorkfromHome Information:
- For Relocated Employees: Workfromhome is available once you are based in Athens.
- For Local Greek Candidates: If you are located in Greece you may be eligible to work from home immediately.
What We Are Looking For:
- Fluency in Spanish (native or nearnative level) with excellent communication skills.
- B2B Cloud Services Experience: Previous experience in a customer service role supporting B2B clients specifically within the cloud services industry is required.
- Strong troubleshooting skills and the ability to resolve technical issues.
- Ability to communicate complex technical concepts in a clear understandable way.
- Excellent interpersonal skills and a customerfocused mindset.
- Prior experience in a customer service technical support or clientfacing role is preferred.
- Ability to work in a fastpaced environment and meet performance targets.
Relocation Information:
- Candidates relocating to Athens are expected to work onsite for the first 3 months before considering remote work options.
- Once relocated employees will work from the Athens office for an initial period and may be eligible for workfromhome arrangements thereafter.
If you are passionate about customer service and have experience in B2B cloud services we would love to hear from you. Join our team and make a difference in the customer experience!
Employment Type
Full Time
