Head of Business Operations GM Level
Head of Business Operations GM Level
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Job Description
We are a subsidiary of Public Listed Company on the Main Market of Bursa Malaysia. As a wellestablished key player in steel manufacturing and innovative warehousing solutions backed by cuttingedge technologies we are now expanding our team and looking for a Head of Business Operations (GM Level directly reports to the Director) who are passionate to join us for a rewarding leadership career!
Strategic Sales Leadership
Formulate and execute highimpact sales strategies aimed at achieving revenue growth and market dominance across key product categories and business segments.
Lead collaboration with internal units and crossfunctional leaders to align resources capabilities and efforts for optimal business outcomes.
Provide mentorship and strategic guidance to inspire and drive teams toward exceeding business targets.
Continuously assess market dynamics customer insights and competitive landscapes to refine and adapt strategies for sustained growth.
Establish clear sales targets KPIs and performance metrics ensuring that the sales team is consistently aligned with corporate goals driving measurable results across all performance periods.
Identify and capitalise on emerging business opportunities partnerships and untapped customer segments to fuel organizational expansion.
Partner closely with marketing to enhance brand positioning drive lead generation and cultivate lasting customer relationships.
Operations Leadership & Efficiency
Lead the daytoday operations with a focus on optimising business processes ensuring seamless coordination of warehouse distribution and inventory management functions to maximize operational efficiency.
Champion process improvements and innovative solutions that enhance costeffectiveness streamline workflows and elevate the overall operational performance of the organization.
Ensure compliance with both industry regulations and internal company policies while continuously setting new benchmarks for best practices and operational excellence.
Oversee the management of the supply chain and inventory systems maintaining rigorous control to ensure smooth uninterrupted business operations.
Customer Excellence & Technical Leadership
Foster a customerfirst culture ensuring superior service levels that drive customer satisfaction loyalty and longterm business relationships.
Lead the aftersales service team in delivering exceptional maintenance repair and warranty solutions reinforcing the company s commitment to quality and customer care.
Work collaboratively with technical teams to resolve complex customer issues and ensure swift proactive support.
Talent Leadership & Team Development
Drive a culture of high performance by providing strategic leadership coaching and development opportunities for both sales and operations teams.
Establish and communicate clear expectations performance metrics and incentives that align team efforts with organisational goals.
Implement targeted training programs and initiatives to elevate skill sets enhance leadership capabilities and prepare the workforce for future challenges.
Coordinate crossfunctional efforts leveraging internal resources and expertise to achieve collective business objectives.
Financial Stewardship & Strategic Planning
Lead the development and of financial strategies ensuring the alignment of operational budgets with organisational goals to maximize profitability and business growth.
Conduct rigorous financial analysis identifying opportunities for cost savings efficiency improvements and optimising resource allocation.
Provide insightful datadriven reports to senior management enabling informed decisionmaking around sales performance operational efficiency and financial health.
Additional Strategic Responsibilities
Maintain discretion and safeguard company information upholding the organisation s interests at all times.
Proactively identify business challenges risks and areas for improvement providing actionable recommendations for continuous improvement.
Take ownership of any additional strategic initiatives or crossdepartmental responsibilities assigned by senior leadership.
Requirements
- Minimum 10 years in industrial sales operations and key leadership role overseeing business operations or highperforming sales team.
- Industrial sales background and familiarity with steel manufacturing warehousing solutions or industrialrelated products is highly preferred.
- Strong financial acumen with the ability to manage budgets analyse P & L statements and optimise operational costs.
- Strong leadership and team management skills with experience managing crossfunctional teams.
Familiar with Business Plan and sales strategies implementation. - Ability to manage multiple priorities in a fastpaced environment.
- Strong communication and interpersonal skills with the ability to negotiate and manage client relationships tactfully.
- Strategic thinking with the ability to translate longterm goals into actionable plans and results.
- Experience in creating sales strategies and excellent problemsolving skills.
- Resultdriven goaloriented strong problem solving capabilities.
Benefits
- Onmarket / abovemarket remuneration package
- Stable career (public listed company background) & leadership advancement career pathway
- Annual bonus & yearly performance bonus
- Car allowance & benefit scheme
- Free parking mobile toll & parking reimbursement
- Flexible entertainment claim
- Panel clinic & health screening
- Group insurance coverage & comprehensive medical benefits
- Family medical benefits medical insurance premium
- Retirement gratuity
- Sales Leadership - Industrial Business Operations - Team Management - Financial & Commercial Acumen - Strategic Implementation - Business Planning & - Problem Solving - Tactful Interpersonal Skills - Multitasking - Decision Making - Analytical
Employment Type
Full Time
