ServiceNow Developer

Softchoice Managed Services

Job Title: ServiceNow Developer & Administrator

Hiring Manager: Robbin Simpkins
Department: Managed Services Operations

Job Summary:

Softchoice Managed Services is seeking a talented ServiceNow Developer & Administrator to join our dynamic team. This role offers an exciting opportunity to create and build a new and enhanced ServiceNow environment and experience for Managed Services Customers and our team. You will use your technical expertise to drive transformative scalable and reliable solutions leveraging cuttingedge ServiceNow technologies within the Xanadu and Yokohama instance versions.

Responsibilities:

Collaborate with stakeholders to understand scope design and implement requirements effectively.

Ensure adherence to ServiceNow coding standards and best practices leveraging the most modern technologies.

Design develop and configure workflows forms scripts and underlying logic.

Contribute to developing a QA strategy with solutions for unit regression and acceptance testing.

Collaborate with the platform team to design a code integration/test/deployment pipeline.

Support ServiceNow version upgrades install test and take new applications live in ServiceNow.

Offer technical solutions to address complex requirements.

Evaluate alternate solutions identifying the best options and implementing the ideal solution.

Facilitate agile story grooming sessions ensuring user stories are welldefined and detailed using the Gherkin format (GivenWhenThen) for clear requirements and points allocation.

Participate in requirements detailing and testing to ensure comprehensive coverage and adherence to the Gherkin format.

Create system administration design documentation to support a sustainable development practice.

Analyze troubleshoot and remedy identified system issues escalated by ServiceNow Admins.

Implement refine and maintain modern AI features such as: Predictive Intelligence AI chatbot Now Assist AI Knowledge AI Customer Sentiment and others to enhance functionality.

Focus on advanced reporting solutions leveraging Platform Analytics within ServiceNow to provide comprehensive insights.

Integrate customer and partner/vendor ITSM solutions leveraging integrationHUB for seamless communication between different platforms (commonly referred to as eBonding .

Develop and maintain custom support portals tailored for individual customer needs.

Continuously improve technical skills and knowledge by utilizing the ServiceNow Learning Platform.

Maintain ServiceNow Developer certification and follow the learning track to stay updated with the latest features and best practices.

Regularly participate in webinars and training sessions provided by ServiceNow to enhance skills and knowledge.

Apply knowledge from ServiceNow training modules to improve development and implementation processes.

Regularly update system plugins and applications to ensure optimal performance and security.

• Perform system audits of business rules error logs for integrations and email transaction failures regularly.
  

Requirements

Qualifications/Requirements:

Postgraduate education in Computer Science or related area.

5 years of experience working with web application technologies (HTML CSS JavaScript REST etc..

3 years of ServiceNow development/implementation/administrative experience.

Experience developing applications on the ServiceNow platform and related technology (App Creator Studio ES5/ECMAScript related client and server APIs).

Strong grounding in fundamentals of web application development (identity security etc..

Experience working with structured data schema and databases.

Experience integrating internal and external (SaaSbased) applications.

Superior attention to detail with excellent written and verbal communication skills.

Ability to understand complex business needs and adapt appropriately.

Ability to learn and adapt to new technologies applicable to the ServiceNow platform.

Desired Qualifications:

Certified ServiceNow Developer Administrator or Implementation Specialist.

Experience with Infrastructure Automation and DevOps practices.

Comfortable leading in both technical and organizational contexts.

ServiceNow Integration experience with Salesforce PowerBI and Qualtrics.

Experience with AI and machine learning technologies including predictive analytics and natural language processing.

Proficiency in using AI tools and platforms such as Microsoft Azure AI Tableau and ChatGPT.

Strong understanding of automation frameworks and tools including experience with Infrastructure Automation and DevOps practices.

Ability to leverage AI insights for strategic decisionmaking and process optimization.

Familiarity with AI governance and ethical AI use in the workplace.