Amerex - Customer Success Representative
Amerex - Customer Success Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Success Representative will deliver an outstanding customer experience through professional communication and timely response meeting customer needs and handling requests or issues and facilitating an accurate and complete order fulfillment process.
What Youll Do
- Communicate with customers by phone email and web portals via both inbound and outbound calls.
- Direct entry of sales orders order acknowledgements and credit memos/return authorizations.
- Generate customer sales and order queries and act based on analysis.
- Solve or follow through on all customerrelated problems and issues both technical and account related.
- Ensure that information regarding customer requests and/or complaints is provided accurately and timely.
- Communicate with all levels within the Company particularly Sales and Shipping to provide outstanding service to customers.
- Comply with customer service policies work instructions and procedures.
Qualifications :
- High school diploma or equivalent required.
- Associates or bachelors degree preferred.
- 3 or more years experience in customer service.
- Excellent communication skills and the ability to properly set and meet customer expectations.
- Excellent analytical problemsolving and organizational skills.
- Exceptional written and oral grammatical skills sentence structure spelling and punctuation.
- Technology proficient in the Microsoft Office Suite (Excel and Word) Outlook Teams Web portals and applications and enterprise software (Microsoft AX D365 SAP or similar).
- Multitasking skills with an ability to meet deadlines.
- Ability to maintain a calm demeanor when dealing with challenging issues and individuals.
What We Offer
- Paid Time Off
- 10 Paid Holidays per year
- Affordable Medical Vision and Dental Plans
- Companypaid Life and AD&D STD and LTD Insurance
- 401(k) plan with Company match
- Tuition Reimbursement Program
Additional Information :
Location & Commitments
- Permanent fulltime roll based in Trussville AL.
- Overtime may be required to ensure client projects are completed and delivered on time.
- Weekend work is rare but can occasionally be necessary.
Summary of Working Conditions
This position may involve potential exposure to hazardous materials and environmental changes (heat/cold) and the employee must be able to work under stress occasioned by production requirements personnel and the needs of other departments utilizing proper body mechanics.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. This employee is occasionally required to sit; climb or balance; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
All your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race color religion sex national origin age sexual orientation disability veteran or service member status marital status citizenship status (In IL sex including same sex ancestry order of protection status physical or mental disability military status pregnancy unfavorable discharge status genetic information) (In IA gender identity) (In CA gender identity or expression and genetic information) or any other category protected by federal state or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
