Call Center Representative
Call Center Representative
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Job Description
Pro Parts Center is seeking a highly motivated and customeroriented Call Center Customer Service Representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls managing customer orders verifying information and providing exceptional customer service to our clients in the automotive collision repair industry.
Position Responsibilities:
- Handle inbound and outbound calls in a professional manner.
- Provide accurate information to customers regarding product details pricing and availability.
- Process and manage customer orders and ensure timely delivery.
- Verify customer information such as addresses phone numbers and email addresses.
- Provide exceptional customer service to ensure customer satisfaction.
- Follow up with customers to ensure their needs are met and exceeded.
- Maintain a thorough understanding of the products and services offered.
- Work with the sales team to identify opportunities to upsell products and services.
Qualifications :
- Prior experience in customer service or call center environment preferred.
- Excellent communication skills and ability to provide exceptional customer service.
- Bilingual in Spanish is a huge plus.
- Strong attention to detail and ability to multitask.
- Ability to work in a fastpaced environment and meet deadlines.
- Strong computer skills and proficiency in Microsoft Office Suite.
- Familiarity with automotive parts and repair industry is a plus.
- Ability to work flexible hours including weekends and holidays as needed.
- amenable to do thorough background check and a drug screening
Additional Information :
Compensation:
Hourly rate ranging $ 16 $ 18 based on experience
Benefits:
KSI Auto Parts offers a comprehensive benefits package to eligible employees. This includes 12 days of paid time off (PTO) 1 floating Holiday health dental and vision insurance 6 paid holidays a generous matching 401K plan and supplemental insurance. We also offer employer paid Life Insurance up to $50000. Employees also have access to discounts through healthcare and payroll providers.
#LIDNI
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee frequently is required to sit and is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.
EEO KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other status protected by applicable federal state or local law. All your information will be kept confidential according to EEO guidelines.
EVERIFY KSI Auto Parts and its subsidiaries use Everify a governmentrun webbased system that allows employers to confirm the eligibility of their employees to work in the United States. For more information please go to https://www.everify/employees or view the poster at https://everify.uscis/web/media/resourcesContents/EVerifyParticipationPoster.pdf.
You can read more about us on our Company Page or follow us on Facebook Instagram & LinkedIn.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
