Analyst User Experience
Analyst User Experience
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Job Description
We are seeking a detailoriented and analytical Analyst for Panelist Support to join our team in Gurugram India (Remote). In this role you will be responsible for managing and supporting our panel of survey participants ensuring data quality and providing excellent customer service to both internal and external stakeholders.
- Manage and maintain a diverse panel of survey participants ensuring high engagement and retention rates
- Provide technical support to panelists addressing inquiries and resolving issues promptly
- Collaborate with crossfunctional teams to provide excellent support to our panelists
- Contribute to the continuous improvement of panelist support processes and procedures
- Analyze panel data to identify trends patterns and areas for improvement
- Develop and implement strategies to optimize panel performance and data quality
- Generate regular reports on panel metrics and performance indicators
- Assist in the development and implementation of quality control measures
Qualifications :
- Bachelors degree in Commerce or a related field
- 13 years of experience in data analysis or market research
- Experience in panel management preferred
- Experience with customer relationship management (CRM) systems
- Excellent analytical and problemsolving skills
- Strong communication skills both written and verbal
- Detailoriented with a high level of accuracy in answering customer support tickets
- Ability to work independently and collaboratively in a fastpaced environment
- Customerfocused mindset with a commitment to providing excellent support
- Additionally skills in Microsoft Office Suite particularly Excel will be preferred
Additional Information :
#LIPU1
#LIRemote
Our Values
Collaboration is our superpower
- We uncover rich perspectives across the world
- Success happens together
- We deliver across borders.
Innovation is in our blood
- Were pioneers in our industry
- Our curiosity is insatiable
- We bring the best ideas to life.
We do what we say
- Were accountable for our work and actions
- Excellence comes as standard
- Were open honest and kind always.
We are caring
- We learn from each others experiences
- Stop and listen; every opinion matters
- We embrace diversity equity and inclusion.
More About Cint
In June 2021 Cint acquired Berlinbased GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of USbased Lucid a programmatic research technology platform that provides access to firstparty survey data in over 110 countries.
Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. (www.cint)
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
