Records Support Specialist

Compensation

$32716.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on March 23 2025.

The Office of the Registrar assists with academic record needs including transcript requests graduation enrollment verifications petitions appeals residency reclassification transcript evaluation course registration and grades.

The Records Support Specialist performs routine work having responsibility for assigned administrative and clerical duties in the Office of the Registrar. This position provides administrative support and direct service to students in one or more of the various areas of the Office of the Registrar including but not limited to student records transcripts and verification of enrollment which requires the application of various general office procedures and knowledge of College Rules and Policies.

Job Description

Responsibilities and Duties Include:

• Serves as a central point of communication via telephone email and/or inperson regarding transcripts and evaluation process questions; assistance may involve providing forms explaining procedures researching information and redirecting to appropriate staff and/or departments.

• Receives and processes incoming transcripts score reports letters of nonenrollment course syllabi and other related documents.

• Downloads and prints college transcripts from secured electronic systems and updates student records based on incoming college transcripts.

• Matches transcripts score reports and other documents to student records to scan into the system.

• Performs a wide variety of administrative tasks including data entry of paper college transcripts and the drafting editing and revision of reports and other related materials.

• Resolves routine administrative problems relative to the department as needed.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

Reports to: Transfer and Transcript Evaluation Supervisor

QUALIFICATIONS

Required: A high school diploma or equivalent with two 2 years of related experience or a combination of completed education and/or related work experience equal to two 2 years.

Additional Requirements: A criminal background check will be conducted.

Preferred: Prior experience and working knowledge of academic records and related rules.

General Knowledge Skills and Abilities:

• Ability to work successfully in a multicultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement able to make wellreasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all jobrelated actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Detail Oriented Proven accuracy and attention to detail.

• Multitask Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application a letter of intent an uptodate resume/curriculum vitae and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are reemployed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. sfcollege/eaeo

Inquiries regarding nondiscrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.