Guest Relations - Food Beverage
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Job Description
A Food & Beverage Guest Relation:
Serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities programs and other services.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Provide information about amenities area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements taking messages)
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Qualifications :
Your experience and skills include:
- Service focused personality is essential
- Prior experience working with Opera or a related system
- Fluency in English
- additional languages are a plus
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customeroriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and timemanagement skills
- Diploma or BSc/BA in Hospitality Management is preferred
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Hotel Overview: Overlooking one of Cairos most beautiful Nile views Nile City Towers complex is a business destination claim to Egypts corporate success. Built on a total area of 16000 sqm Nile City Towers boasts a 170 meter Nile faade and its two towers are an anchor to an exclusive shopping center upscale housing a fivestar hotel 8screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 566 elegantly designed rooms suites restaurants bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a skyhigh swimming pool.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling pushing pulling lifting.
- Occasional ascending or descending ladders stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
