Customer Success Manager - Fixed term contract

In this demanding and fastpaced environment we are looking for a CSM Sales who will work for a line of business we are very proud of: Market Intelligence. At Market Intelligence we help our clients from tech & durables industry to understand the dynamics of their marketplace. Uptodate retail sales data reveal how products are performing in the market ongoing. In order to get in time in quality & relevant data we need you to make the difference proving our client reliable data to sustain their business decisions.

Joining the team that works with top players in the industry you will help design research to solve real business problems. You will be responsible with making significant contributions to proposals and delivering actionable insights to clients.

We are looking for

... a team player and a confident communicator keen to work in a stable team with a friendly bunch of likeminded colleagues!

As a Customer Success Manager  you will have following key accountabilities: 

• Act as strategic partners to our clients
• Being an innovation agent. Drive change for faster reaction to changing market requirement.
• Being an expert in your market (industry products channels etc.
• Drive business development for current portfolio

Responsibilites:

• Ensures effective and efficient client servicing and onboarding of new customers.
• Educates customers about the most relevant features/functionalities for their specific business needs
• Drive adoption (i.e. activation reactivation and engagement) of GfK products within client organization by demonstrating clear ROI to client
• Drive GfK products (retail audit reports and gfknewron) usage with senior stakeholders in the client organization (wherever relevant)
• Develop factbased answers to complex key business questions
• Become a market expert in one or more categories / industry segments
• Deliver insightful presentations and actionable recommendations to our clients
• Coordinate client services cross categories (whenever relevant)
• Identify leads for cross sell and upsell opportunities with the client
• Help improve renewal rate by demonstrating clear business outcome and value
• Works closely with clients to develop use cases demonstrating value being provided to clients                                                                                                                                                                                            

In other words: You will make the difference by being the face of our company and its digital solutions!

Now that weve introduced you to the position as Customer Success Manager what skills qualifications and experience should you have

• Relevant working experience
• Strong business understanding in durable consumer goods markets and related Retail
• Interest for Major Domestic Appliances markets and DIY
• Ideally 35 years of experience in consulting market research product management of durables or equivalent business units
• Excellent (country language) and very good English language skills
• Strong presentation and communication skills clientcentric approach
• Proactive and consistent engagement with multidisciplined teams
• University degree in either Economics Marketing Business Administration or related field
• Client serviceoriented profile and great social skills
• Communicate and present exceptionally good
• Excellent knowledge of MSOffice mainly Excel and Power Point
• Dynamic and adaptive personality with a cando attitude
• Coordination and decision making of how to achieve client outcomes and organization goals
• Driving delivery of results for clients & GfK across diverse cultures mind sets disciplines and influences
• Passion dedication and commitment
• Creativity and the ability to address realworld business problems analytically
• Eagerness to learn open mindset team spirit and an entrepreneurial attitude

Benefits:

• Exciting work environment that brings people together our office is located @Aurel Vlaicu near subway with great fit out; flexible working schedule 23 days per week working from home)
• Initial and ongoing trainings to support your development
• Opportunities for personal and professional growth
• Food vouchers & Private medical subscription

All documents will be treated in the strictest confidentiality. 
Only shortlisted candidates will be invited for an interview. 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.

For more information visit NIQ

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion