Solutions Engineer
Solutions Engineer
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Job Description
Were seeking a Solutions Engineer to join our team and serve as a technical bridge between our platform and our clients so that small businesses can easily integrate with our ECommerce solutions and get set up for success fast. This midlevel position focuses on ensuring successful customer integrations and providing expert technical guidance throughout the customer journey. Your mission is to make integration with Teya such a great experience that we earn their confidence and loyalty before they even start transacting and to drive any changes needed to make sure that experience keeps getting better and easier over time.
Key Responsibilities
Partner with clients to understand their technical requirements and guide them through successful platform integration
Provide technical consultation and troubleshooting support for API implementations
Create and maintain technical documentation integration guides and training materials
Analyze customer integration issues and collaborate with internal teams to resolve complex problems
Conduct technical discovery sessions and solution design workshops with customers and partners
Monitor and optimize customer implementations to ensure best practices are followed
Act as a technical escalation point for complex customer queries
Contribute to the improvement of integration processes and developer experience
Qualifications :
Required Qualifications
35 years of experience in a technical customerfacing role
Strong understanding of REST APIs web services and integration patterns
Experience reading and understanding code in common programming languages (e.g. Python Java JavaScript)
Solid knowledge of payment processing systems and ecommerce platforms
Excellent problemsolving and analytical skills
Strong communication skills with ability to explain technical concepts to various audiences
Experience with technical documentation and content creation
Preferred Qualifications
Previous experience in fintech payments or ecommerce industries
Familiarity with modern ecommerce platforms (e.g. Shopify WooCommerce Magento)
Understanding of payment security standards and compliance (PCI DSS)
Experience with webhook implementations and API authentication methods
Knowledge of SQL for basic data analysis
Background in presales engineering or technical consulting
Additional Information :
The Perks
We trust you so we offer flexible working hours as long it suits both you and your team;
Health Insurance;
Meal Allowance;
25 days of Annual leave Bank holidays);
Public Transportation Card;
Frequent team events & activities in the office and outside;
Office snacks every day;
Friendly comfortable and informal office environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
