Direct Claimant Specialist

We currently have a great opportunity for a target driven individual to join our team.

The Direct Claimant Specialist will use persuasive soft skills to encourage thirdparty claimants to settle directly through our policyholders cover. They will offer repairs compensation replacement vehicles and even personal injury services if needed.

No prior experience is needed so if youre looking for a new challenge this could be your chance to learn about the insurance sector and start your esure career where there is plenty of internal opportunities available.

The day to day:

• Delivering a strong capture performance of 65 monthly or above.
• Follow internal esure policy and procedures and adhere to external standard process and legislation e.g. equal opportunities.
• Identify and recommend opportunities to improves processes across the department.
• Work collaboratively with peer group to achieve best outcomes for esure.
• Manage own diaries to follow up on any potential capture opportunities that you have been unable to secure on the first attempt.
• Persuade claimant to use esure Network Repairers and Suppliers advising them of esure products when appropriate and providing sales and service contact numbers.
• Ensure availability to manage incoming calls which could potentially lead to securing a thirdparty capture.
• Identify and feedback all areas of concern involving external suppliers which affect service delivery.
• Identify areas of selfdevelopment and work with relevant team leader or assigned training delegate to achieve set goals.

Qualifications :

• Experience working within a salesbased role is advantageous
• familiar with a target based environment
• Ability to demonstrate good negotiation and objection handling skills.
• Front line customer support in a target driven role.
• Influencing and negotiating in particular objection resolution.
• Digital literacy (including the Internet).
• Selfmotivated whilst having the ability to work as part of a team.

Additional Information :

Whats in it for you:

• Competitive salary reflecting your skills experience and potential.
• Discretionary bonus scheme recognising your hard work and contributions.
• 25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday
• Flexible working options including hybrid and parttime opportunities where applicable
• Company funded private medical insurance for qualifying colleagues
• Career growth supported by training mentoring and a whole host of other resources!
• Join our networks and communities to connect learn and share ideas with likeminded colleagues.
• Fantastic discounts on insurance products for you and your family.
• 2 paid volunteering days per year and initiatives for a more sustainable lifestyle.
• Internal social recognition tool for colleague appreciation
• And much more; See our full benefits here Reward and benefits Esure Group PLC

We are committed to creating an inclusive and diverse workplace where everyone feels valued respected and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation in turn enabling us to better serve our customers community and build a stronger organisation. Our commitment to inclusion extends to every part of our business from hiring practices to professional growth opportunities ensuring equal access and support for all.

Remote Work :

No

Employment Type :

Fulltime