Tour Desk Agent
Tour Desk Agent
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1 Vacancy
Job Description
Job Description
Tour Desk Agents will welcome our guests go over any previously agreed upon incentives and will prepare our prospective buyers for their tours.
Duties
- Effectively check guests into and out of the tour assignments for that morning
- Coordinate the general office administration for the Vice President of the VOA.
- Provide clerical assistance to the General Manager and Senior Management as necessary
- Help with routine and special projects for the Vice President General Manager and/or Senior Management
- Assist with researching resolving and documenting internal and external issues
- Compile and distribute daily and weekly statistical data to members of management including reports and spreadsheet information about the resorts
- Coordinate general office administration including correspondence photocopying file maintenance and supply inventory
- Answer multi phone lines take messages and answer general questions regarding complaints and inquiries
Qualifications :
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge skill and/or ability required.
Education and Experience
A High school diploma or general education degree (GED); or one year or more of related experience and/or training; or equivalent combination of education and experience. General computer skills are essential and must be proficient in Word Excel and PowerPoint.
Language Skills
Ability to read and interpret documents such as safety rules TSA Laws and Regulations operating and maintenance instructions and procedure manuals. Have the ability to write routine daily reports and communicate issues to your supervisor. Demonstrate and utilize your ability to speak effectively and provide excellent customer service to groups of customers/owners/guests or team members.
Mathematical Skills
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages
Reasoning Abilities
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job the team member is regularly required to talk or hear. The team member frequently is required to stand walk and sit. The team member is occasionally required to use hands to finger handle or feel and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision and color vision.
Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
Job description subject to revisions at any time at the companys discretion based on business needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
