Senior EPIC Ambulatory Analyst I Hybrid

Position Summary:

The Sr. Epic Analyst I will report to the Epic Leadership team their primary role is to have a complete working knowledge of their assigned EPIC application to include an understanding of the assigned department workflows for the associated EPIC build upgrade and release process. They will work independently in managing application related service tickets documenting findings and communicating status with the endusers. The Sr. Epic Analyst I will support problem resolution enhancement requests and project tasks by building system components testing documenting workflows and related information and maintenance. The Sr. Epic Analyst I will follow the software development lifecycle to manage development testing and deployment of changes as well as internal governance processes. They will be proactive in the investigation and application of best practices and have a good understanding of regulatory requirements related to the healthcare industry.

Essential Functions of the Job:

• Collaborates with departments operational leaders physicians and clinical staff to design analyses that identify opportunities for improvements in care evaluates adherence to clinical best practice and measures outcomes; provides innovative solutions utilizing best practices use of standards and develops design to create and maintain system solutions
• Identifies analyzes and recommends improvements and enhancements to operational processes system automation and information flows to ensure greater integration of functions within the organization with a focus on clinical workflow
• Designs performs and documents data analysis in support of clinical improvement; utilizing quality improvement principles develops and evaluates quality and regulatory reports in support of clinical excellence and compliance; monitors systems impact on user and departmental workflows and incorporates results into systems enhancements
• Serves as a clinical resource and subject matter expert; maintains knowledge of best practices and current advances in healthcare and information technology; combines knowledge skills and experience with technical knowledge to create systems that improve the quality of patient care
• Implements testing requirements and processes including scripts records test results facilitates end user testing hardware testing and maintains test environments; makes recommendations
• Provides testing for new modules and system upgrades; installs or upgrades software applications; and troubleshoots software and application related problems; participates in the evaluation of new module releases and provides complex analysis and evaluation of systems effectiveness in providing clinical pathways of documentation
• Follows quality assurance standards systems development and delivery methodologies change management and release management processes to communicate system changes
• Participates in project planning meetings to collaborate with project stakeholders and works with the EPMO team as required
• Reviews changes and upcoming developments in software applications and actively seeks out way to improve processes or workflows
• Manages application requests using the internal ticketing system updates statuses and documents resolutions as required by internal processes and policies
• Prepares test data creates test scripts and works with project team and endusers to perform testing of upgrades changes and new implementations
• Maintains current EHR knowledge and other clinical and business systems
• Provides feedback to the team regarding software application improvements and/or innovations
• Exemplifies and promotes the departments four key success factors: Positivity Ownership Efficiency and Transparency when working with both internal and external customers

Additional Duties and Responsibilities:

• Will be required to follow IT Change Control processes create support documentation following standard protocols and have working knowledge of HIPAA and other IT security and privacy best practices
• Adheres to all applicable SYHealth policies procedures protocols and best practices
• Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality excellence harmony and problemsolving to obtain stated goals and objectives
• Demonstrates active listening skills respect and a positive Can Do attitude
• Enhances professional growth and development through participation in educational programs reading literature to keep uptodate related to healthcare laws and Leadership attending inservice trainings and workshops to improve upon knowledge and skillset
• Attends meetings as required and participates on committees as directed
• Demonstrates professional behavior standard etiquette courtesy mutual respect confidentiality and treats every patient and employee with dignity in every interaction
• Exhibits a high level of integrity ethics transparency leadership style and trust
• Promotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rules
• Exhibits excellent presentation skills confidently speaks up follows the appropriate chain of command and demonstrates effective verbal and written communication skills
• Maintains a clean safe and organized work area at all times.
• Performs any other jobrelated duties as needed assigned or requested

Job Requirements

Experience Required:

• Minimum of 8 years of application support experience as a business analyst systems analyst or applications support analyst
• 811 years working with the EHR application experience with similar applications may be considered

Education Required:

• High School diploma or equivalent required

Certifications Required:

• Epic Certified: EpicCare Ambulatory

Certifications Preferred:

• Epic Certified Willow Ambulatory
• Epic Certified Willow Inventory

Verbal and Written Skills Required to Perform the Job:

• Strong written and verbal communication skills
• Strong facilitation and presentation skills
• Think abstractly beyond basic data requirement
• Communicate in a clear and concise manner verbally and in writing
• Communicate effectively and partner with senior level staff to determine business goals and objectives and ways to partner in order to achieve those objectives
• Exercise strong planning organizing and communication skills

Technical Knowledge and Skills Required to Perform the Job:

• Work independently and as a team
• Work on multiple projects concurrently and meet deadlines
• Work outside normal business hours as necessary to support productionsensitive projects

Equipment Used:

• Personal Computer Office Equipment

Working Conditions and Physical Requirements:

• Flexibility in schedule to meet project deadlines
• Sitting for extended periods of time
• Sufficient dexterity to effectively operate a computer keyboard and other related peripherals

Universal Requirements:

Preemployment requirements include I9 physical positive background and reference check results complete application new hire orientation preemployment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality compassionate accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later San Ysidro Health now provides innovative care to over 108000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our missiondriven team! San Ysidro Health has a longstanding commitment to equal employment opportunity for all applicants for employment. Employment decisions including but not limited to those such as employee selection performance evaluation administration of benefits working conditions employee programs transfers position changes training disciplinary action compensation and separations are made without regard to race color religion (including religious dress and grooming) creed national origin nationality citizenship status domestic partnership status ancestry gender affectional or sexual orientation gender identity or expression marital status civil union status family status age mental or physical disability (including AIDS or HIVrelated status) atypical heredity cellular or blood trait of an individual genetic information or refusal to submit to a genetic test or make available the results of a genetic test military status veteran status or any other characteristic protected by applicable federal state or local laws.