Resident Advisor

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter housing and wraparound support services for vulnerable homeless runaway and exploited youth. As the largest provider of these essential services in New York City CHNY impacts the lives of over 1500 young people aged 1624 every year.

At CHNY our doors are open to all young people in need regardless of race religion sexual orientation gender identity and expression. Our dedicated team offers various services including shelter housing education employment health mental health support youth development and antihuman trafficking initiatives. We operate with harm reduction and traumainformed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change influencing public policy and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion unconditional love and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires longterm transformation and hope.

PURPOSE OF POSITION

The Rights of Passage (ROP) Resident Advisor (RA) provides supportive services to up to 20 young people aged 1621 living in an ROP site in the Bronx. Reporting to the Program Coordinator of the ROP site the RA is an energetic creative and diligent member of a team that includes case managers and a cadre of specialty staff including employment/education specialists housing specialists youth development staff and credentialed mental health staff.

ROP is a transitional living program funded by the NYC Department of Youth and Community Development where youth may reside for up to 24 months. The RA supports all aspects of the program and assists youth living at the site holistically providing support and motivating encouragement wherever needed. RAs are also responsible for cooking meals for up to 20 youth at times with other staff and/or youth or on their own. RAs will be provided assistance in obtaining food handling licenses and other culinary training if needed. RAs also assist with keeping the site clean and wellmaintained including working with youth and other staff to manage garbage and daytoday cleaning of all areas of the site. These sites will also use evidencebased and other proven models. RAs will be expected to participate in training and implementation activities for these social service models. Ultimately RAs assist youth to achieve the goals of ROP: stabilize and address any immediate trauma experienced by the youth in our care maintain housing stability and assist the youth in advancing towards their individualized goals including a longterm housing plan while ensuring the site is wellmaintained.

As these sites are new to CHNY the RA will need to be comfortable in a rapidly changing environment where processes and protocols are being developed and refined as the program is operating. Additionally this position requires independent judgment and proactivity as the RA will be working within a newly opened standalone site. Flexibility and excellent communication and problemsolving abilities are critical to successfully fulfilling the requirements of this position.

DUTIES AND RESPONSIBILITIES

(Responsibilities to include but not limited to the following)

Youth Engagement and Program Support

• Directly engages supervises and supports youth residing at the ROP site.
• Ensures that the site including youths rooms is clean and kept in a good and safe condition.
• Welcomes youth to the site and orientates youth to site expectations CHNYs mission and principles and child protection policies and protocols.
• Assists youth with preparation for the day. Ensures youth are awake and out of bed fed and on their way to work school or other activities in a timely manner.
• Monitor program and client activities to ensure a safe and secure environment.
• Cooks or assists in the cooking of meals for the youth. Engages with youth during mealtimes and works with youth to facilitate postmeal clean up.
• Assists in keeping the site clean and wellmaintained by participating in daily tidying up and facilitating the work of facilities and maintenance staff.
• Provides support to Case Managers as needed including distributing appointment slips appointment follows up collection and filing of paperwork file maintenance and file compliance.
• Maintains records in the Efforts to Outcomes (ETO) computer system and enters all required documentation in a timely.
• Escorts youth to other agencies and services when necessary (e.g. hospitals school visits)
• Maintains healthy supportive relationships with the youth mindful of boundaries and mutual respect.
• Leads and/or participates in recreational and holiday activities at the site and offsite trips.
• Completes incident reports by the end of the shift and submit them to appropriate parties.
• Deescalates crises; attend to emergencies following agency protocol as needed.

Professional Development and Embracing CHNYs Mission

• Participates in all required training either inperson or via CHNYs online Learning Management System (Relias).
• Actively participates in the training and implementation of evidencebased and other proven models.
• Embraces a datadriven culture that is outcomesoriented and creatively responsive to programmatic challenges.
• Promotes a healthy inclusive and equitable organizational culture and a thriving engaged staff.
• Promotes child protection within the site and is diligent about the safety of clients and fellow staff members.
• Always uphold CHNYs mission vision and principles standards of conduct policies and procedures.
• Perform other duties as assigned and needed.

KNOWLEDGE SKILLS & ABILITIES

• High School or GED or 1 year of relevant work experience required. Bachelors Degree Preferred.
• Experience working with atrisk youth strongly preferred.
• Drivers license preferred. Comfortability driving a 7passenger van is a plus.
• Interest in working with youth who have experienced homelessness required.
• Strong multitasking skills with demonstrated ability to manage multiple projects at once required.
• Responds to supervision and coaching in a positive manner required.
• Excellent verbal written and problemsolving abilities; willing and able to move throughout the day; and an upbeat creative and fun demeanor required.
• A strong focus on child protection and ensuring the safety of residents is required.
• Overall flexibility in work schedule required including weekends evenings and holidays if needed. Adherence to attendance and punctuality requirements is a must.
• Dedicated to the mission of Covenant House.

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short and Longterm disability insurance
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year ten holidays 13 sick days five personal days and birthday days off
• 403b with employer contribution after 12 months

Covenant House New York is an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.

We believe that diverse perspectives drive innovation and we are dedicated to providing a work environment free from discrimination and harassment where everyone feels respected and valued. If you need assistance or an accommodation due to a disability contact us at