Software Engineer III - L2 L3 Support
Software Engineer III - L2 L3 Support
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$ 133000 - 185000
1 Vacancy
Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Commercial & Investment Bank you serve as a seasoned member of an agile team to design and deliver trusted marketleading technology products in a secure stable and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firms business objectives.
Job responsibilities
- Serve as an escalation contact for L2 and L3 support teams handling critical incidents and ensuring timely resolution.
- Collaborate with SRE Development and Operations teams to prevent the recurrence of major incidents.
- Troubleshoot and resolve issues related to Kubernetes clusters deployments and networking.
- Define and refine alerts dashboards and logging strategies for proactive issue detection.
- Work closely with engineering and operations teams to support deployment and maintenance activities.
- Maintain uptodate documentation runbooks and knowledge articles for troubleshooting.
- Develop and enhance automation scripts to reduce manual intervention.
- Adds to team culture of diversity equity inclusion and respect
Required qualifications capabilities and skills
- Formal training or certification on software engineering concepts and 3 years of applied experience
- Experience in L2 & L3 support SRE or DevOps roles.
- Experience in handling clientfacing applications.
- Experience with Kubernetes (troubleshooting deployment networking and scaling).
- Expertise in monitoring and observability tools like Dynatrace Datadog Apica Prometheus Grafana Splunk OTel2
- Solid understanding of incident management.
- Basic understanding of cloud platforms like AWS GCP Azure and networking fundamentals.
- Experience with log management and analysis for debugging production issues.
Preferred qualifications capabilities and skills
- Proficiency in at least one scripting or programming language (Python Bash Go etc..
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorganChases review of criminal conviction history including pretrial diversions or program entries.
Employment Type
Full-Time
