FL-DCF-Rockledge-Storefront Clerk 713053
FL-DCF-Rockledge-Storefront Clerk 713053
Posted on :
17-03-2025
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1 Vacancy
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Job Description
FLDCFRockledgeStorefront Clerk Meets/greets customers and assists customers with the application process (online and paper) and navigating through the selfservice lobby. BILINGUAL (English/Spanish) preferred
Pay Rate: $15.00 hr
MF: 8 to 5
Onsite Position
JOB DESCRIPTION:
- * Meets/greets customers and assists customers with the application process (online and paper) and navigating through the selfservice lobby.
- * Ensures lobby equipment (example: copier phone and fax) and forms are operationally available to customers throughout the day.
- * Answers general inquiry questions related to program requirements application processing case status and benefit information.
- * Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
- * Educates customers on community partners and the benefit/features of my ACCESS Account including account setup password resets.
- * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
- * Assists customers with referrals to other agencies and community resources.
- * Monitors lobby traffic flow and notifies supervisor of any issues.
- * Completes client registration clearances (CRAD) as needed.
- * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
- * Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
- * Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
- * Takes appropriate corrective action on identified errors through the quality management system management evaluation reviews and quality control reviews.
MINIMUM SKILL REQUIREMENT:
- * Knowledge of the principles and techniques of effective communication; office procedures and practices; basic arithmetic.
- * Ability to deal with the public in a tactful courteous and effective manner; speak clearly and correctly; listen effectively;
- * Record and evaluate data relating to applicant employment or assistance for health care or community services;
- * Understand and apply applicable rules regulations policies and procedures relating to applicant employment or assistance for health care or community services;
- * Review data for accuracy and completeness; organize and maintain filing systems;
- * Perform basic arithmetical calculations;
- * Plan organize and coordinate work assignments;
- * Communicate effectively;
- * Establish and maintain effective working relationships with others.
Employment Type
Full Time
Key Skills
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