Continuous Improvement Lead

Were looking for a Continuous Improvement Lead! 

Are you a seasoned leader with a passion for enhancing processes and a genuine drive to make a difference Our Continuous Improvement team is looking for a talented CI Lead to join us. Youll play a crucial role in a Servicing squad by executing improvement initiatives and fostering a culture of operational excellence.

Location: Austin US

Your mission:

As a CI Lead youll oversee and guide team members within the Customer Support and KYC domains aligning their activities with overarching squad goals. In this dynamic leadership role you will be pivotal in bridging the gap between product teams and operational teams focusing on enhancing customer experiences and facilitating crossteam collaboration. Your efforts will be central to driving impactful change and fostering growth across the continuous improvement landscape under the broader guidance of CI Senior Leads within the CI department. Through strategic initiatives and collaborative efforts youll play a critical role in elevating process excellence and operational efficiency ensuring alignment with Wises mission and values.

Key responsibilities:

• Lead your team to drive effective of improvement projects and initiatives.

• Collaborate with Operations leads Product Managers and other functions to ensure synergy in improvement efforts.

• Monitor and enhance CI operations performance within your domain.

• Champion a culture of knowledge sharing and mentor team members in key areas like process mapping and project management.

• Influence product roadmaps to integrate improvement opportunities.

• Develop frameworks to identify product or process defects and opportunities for improvement.

• Organize regular reviews of CI activities ensuring alignment with organizational goals.

• Provide guidance and support teams career development.

• Foster a customerfocused environment where enhancing customer experience is the priority.

Qualifications :

What were looking for:

• A proven leader with 3 years in leadership roles and experience running major transformation projects

• A selfstarter with a track record of successful problemsolving and project

• Datadriven with a strategic mindset aimed at process excellence

• Excellent communicator capable of interacting across cultures and time zones

• Adaptable flexible and thrives in fastpaced environments

• Passionate about customer experience and cultivating this mindset within your teams

Nice to have:

• Data/analytical skills: SQL Looker

• Lean Six Sigma certification (preferably black belt) or similar certifications

• Project management certification (PMI Prince2 or similar)

What we offer

• Salary:  USD

• Empowering culture: Join a team that champions open dialogue collaboration and a relentless pursuit of excellence fostering a supportive environment for continuous learning and innovation.

• Crossfunctional collaboration: Engage with a diverse array of teams building strategic relationships with key stakeholders across Wise contributing to a cohesive and aligned organisational effort.

• Strategic autonomy: Enjoy the autonomy to lead strategic projects providing innovative ideas and solutions that help shape the future direction of our continuous improvement efforts at Wise.

Additional Information :

Key benefits:

• Flexible working whether its working from home school plays or life admin we get that flexibility is essential and youre trusted to do the right thing and be responsible

• Paid annual holiday sick days parental leave and other leave opportunities

If youre ready to be a part of a dynamic team that bridges the gap between Product and Operations to elevate the customer journey apply today to become our CI Lead. Lets create something extraordinary together!

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Fulltime