Guest Relations Agent
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Job Description
Guest Relations Agent:
Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities programs and other services..
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Provide information about amenities area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements taking messages)
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Qualifications :
Your experience and skills include:
- Service focused personality is essential
- Prior experience working with Opera or a related system
- Fluency in English
- additional languages are a plus
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customeroriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and timemanagement skills
- Diploma or BSc/BA in Hospitality Management is preferred
Additional Information :
Hotel Overview: Overlooking one of Cairos most beautiful Nile views Nile City Towers complex is a business destination claim to Egypts corporate success. Built on a total area of 16000 sqm Nile City Towers boasts a 170 meter Nile faade and its two towers are an anchor to an exclusive shopping center upscale housing a fivestar hotel 8screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms suites restaurants bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a skyhigh swimming pool.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling pushing pulling lifting.
- Occasional ascending or descending ladders stairs and ramps.
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
