PC Support
PC Support
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Job Description
Job Details
Description
The Technical Support provides Standard desktop support to the faculty students and staff of the University. Must exhibit the ability to effectively prioritize and execute tasks within a highpressure environment using creative problemsolving skills for timely resolution of IS issues.
Essential Skills
Must be able to exhibit multitasking skills: troubleshooting installing repairing desktops/laptops a wide range of printing devices multiplatform mobile devices.
Experience working in a teamoriented collaborative environment.
Imaging devices including desktops laptops and other devices as needed.
Install configure troubleshoot infrastructure server/network devices.
Track hardware inventory handle any issues and find resolutions for users.
Handle tickets in NinjaOne in a timely manner.
Be highly adaptable and a selfstarter.
Work well with different types of management styles
Must have a working knowledge of Microsoft Infrastructure technologies including Active Directory DNS and DHCP TCP/IP O365 and Microsoft Entra. Working knowledge of server virtualization technology
Qualifications
Qualifications:
Working knowledge of meeting SLA (Service Level Agreements)
Working knowledge of helpdesk software and handles in a timely manner.
Strong knowledge in Microsoft Office Patch Management AntiMalware desktop/laptop imaging antivirus and inventory management tools.
Excellent knowledge of computers (PC Laptop and Mac) and peripherals.
Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service.
Previous experience in IT customer service or other related fields
Strong troubleshooting and critical thinking skills
Teachable
Able to hit the ground running.
Able to pass a background check/drug test prior to starting
Education: Bachelors degree required from an accredited College or University.
Experience: Demonstrated experience in student financial aid directly related to financial aid counseling eligibility determination need analysis verification and packaging required. Experience with personal computers and online data systems required. CAMS Data System preferred.
Licenses or Certificates: None Required.
Additional Requirements: A background and/or credit check will be required of the successful applicant. An official transcript (if applicable) and names addresses and phone numbers of three 3 references will be required of the successful applicant.
Required Experience:
Senior IC
Employment Type
Full-Time
