Project Officer
Project Officer
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Job Description
- Suffolk County Council Beacon House Ipswich Suffolk IP1 5PB Hybrid
- 33366 per annum (pro rata if part time)
- 37 hours per week Flexible working options available
- Fixed Term or Secondment for 12 months
At Suffolk County Council every role is a chance to create positive change. Were not just a local authority; were a team of dedicated individuals working together to improve lives across our diverse communities. As our new Warm Handover Project Officer youll have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special. Your contributions will help build a brighter future for all. If youre passionate about making a real tangible difference its time to reimagine your career with us. Join Suffolk County Council and turn your passion for positive change into action.
Your role and responsibilities
This role will see you working within the Contact and Assessment Team to run the Warm Handover Referral Scheme (WHRS). This is a partnertopartner referral scheme designed to connect clients with organisations that can better meet their needs with your role focused on ensuring this service runs smoothly for the partners signed up to it and the community it serves.
On a daytoday basis you will be the first point of contact for partner organisations request and queries be in charge of the tracking and onboarding of new partners and ensuring all processes and forms are as up to date as possible. Part of your role will also involve liaising with the Suffolk Information Partnership (SIP) a network of 150 organisations representing the VCFSE and statutory sector in Suffolk which organisations need to be a member of to benefit from the Warm Handover service.
Your role within the Customer First Service will also involve supporting the Team Manger in the effective operation and delivery of excellent customer service in the Contact Centre and tobe personally accountable for specific identified targets within the broader remit of the team. This will involve managing risk demand and resources on a daily basis in order to support vulnerable adults children and young people accessing the service.
You will need
- To be passionate about social care and providing exceptional service
- Experience of communicating with a wide range of stakeholders
- Relevant compute literacy (Explorer Word Excel Outlook)
- A willingness to learn and evidence of continued professional development
- To collaborate well with others and be flexible in your approach to meet the demands of the post and team.
You can view a full list of requirements in the Job and Person Profile (docx).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.
The team
Customer First is a multichannel 24hour contact centre who act as the first point of contact for Social Care in Suffolk. We operate across Adult and Community Services Children and Young People Services and Mental Health.
We work as a team to support one another and work together to ensure a high standard of service is achieved. We have a variety of individuals within the team at differing stages in their careers and we can support career development opportunities.
Empowering Everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.
For more information
Please contact Laura Burnsfor a casual conversation. You can reach them by calling 0 or emailing.
If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 Read the Job and Person Profile (JPP) (docx).
Step 2 Click Apply Now to start your online application.
Step 3 Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.
- Describe a situation where you had to work closely with a team to achieve a common goal. What was your role in the team and how did you contribute to the teams success
- Tell us about a time when you encountered a significant challenge in your work. How did you approach the problem and what was the outcome
- Give an example of a time when your attention to detail made a significant difference in the outcome of a project or task. How did you ensure accuracy and thoroughness in your work
- Provide an example of a time when you had to communicate complex information to a diverse group of stakeholders. How did you ensure that your message was understood by everyone involved
Please note:Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling0.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm 26 March 2025.
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LIHybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
