Service Manager - Berglund Luxury Roanoke
Service Manager - Berglund Luxury Roanoke
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Salary Not Disclosed
1 Vacancy
Job Description
Description of the role:
The Service Manager at Berglund Luxury Roanoke specializes in imports and is responsible for overseeing the service department and ensuring the highest standards of customer satisfaction efficiency and profitability. This role requires exceptional leadership and management skills as well as a strong background in dealership service management.
Responsibilities:
- Manage the daily operations of the service department to ensure the operation runs smoothly and meets or exceeds targets.
- Lead motivate and support a team of technicians and service advisors.
- Drive the departments financial performance by increasing customer pay maximizing hours per repair order and managing inventory efficiently.
- Ensure high levels of customer satisfaction by addressing customer concerns resolving issues and maintaining strong relationships.
- Collaborate with parts and sales departments to streamline operations andcommunication.
- Implement and enforce company policies and procedures.
- Train and develop service department staff.
Requirements:
- Prior experience as a Service Manager in an automotive dealership.
- Technical proficiency and understanding of import vehicles.
- Strong knowledge of automotive service processes and procedures.
- Excellent leadership skills to motivateteam and maintain a positive work environment.
- Strong problemsolving and decisionmaking abilities.
- Detailoriented with a focus on quality and efficiency.
- Proficiency with computer systems and service management software.
Benefits:
- Competitive compensation package.
- Opportunity for career growth and advancement within the company.
- Health dental and vision insurance.
- 401(k) retirement plan.
- Paid vacation and holidays.
- Employee discounts on vehicle purchases parts and service.
About the Company:
Berglund Automotive family owned and operated for over 50 years is a trusted member of the communities we serve in Southwest Virginia. With 10 locations and 20 automotive brands we are dedicated to delivering quality service to customers and providing a rewarding workplace for our employees recognizing that their success drives our continued excellence.
Berglund Automotive is an equal opportunity employer and we encourage candidates from all backgrounds to apply.
Required Experience:
Manager
Employment Type
Full-Time
