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The Outpatient Administrative Specialist will manage incoming new patient referrals and assist with standardized patient checkin and checkout procedures such as entering and verifying demographic insurance and financial information and generating routine forms and other documentation. Also responsible for completion of FMLA and disability forms as needed. Responsible for the processing of incoming/outgoing patient appointment referrals for all providers. In addition will schedule complex multiple provider appointments. Will provide administrative support to ambulatory patient care functions. Will collect patient copays manage denial process and assist with other Front Desk tasks. Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation. Responsible for understanding the need for ABNs and Waiver of Liability. The Outpatient Administrative Specialist will answer calls and obtain insurance authorizations as needed. Will prioritize incoming mail faxes and correspondence. Accepts assignments to other areas as needed.
Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology familiarity with medical coding and excellent written/oral communication skills required. Ability to multitask all support roles in a high volume setting. Excellent phone customer service and strong computer skills.
Working knowledge of computer systems such as Epic Word Groupwise etc. and Understanding of insurances and referrals preferred
Days Monday Friday
RecruitmentOffice: Human Resources
Executive Order:
Pursuant to Executive Order 161 no State entity as defined by the Executive Order is permitted to ask or mandate in any form that an applicant for employment provide his or her current compensation or any prior compensation history until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time please contact the Governors Office of Employee Relations ator via email at
Required Experience:
Unclear Seniority
Full-Time