IT Consultant CS B2B Portals
IT Consultant CS B2B Portals
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
- Provide end user support on account creation access administration and related issues license and connectivity issues
- Incident Ticket Handling 2nd and 3rd level support of B2B Portals (operation administration and support of applications) in accordance with the ITSM principles and KPI of the team
- Continuous monitoring of OEM and Supplier Portals in his/her area of responsibility based on ITIL or other Continental processes
- Responsible for compiling work instructions training materials and deliver B2B trainings to internal colleagues
- Audit portal together with the OEM perform regular audits to oversee the adherence to the customer Terms of Agreement
Qualifications:
- Masters or bachelors degree in IT or related field.
- With project management
- Knowledge in ITSM ITIL and Lean Methodology
- OEM Portal knowledge
- Experienced in collaborating with other parties and actively participating in and contributing to local and global projects
Additional Details:
- Work Location: BGC Taguig
- Work Arrangement: Hybrid setup; Once a week onsite or as needed
- Shift Schedule: MidShift 2PM 11PM / 3PM 12AM)
Employment Type
Full Time
