Overnight Operations Manager
Overnight Operations Manager
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Job Description
Were on a mission to work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 1617 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest and combine their pensions with us.
With our hot coral cards and getpaidearly feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products we want to solve problems and change lives through Monzo
London/Cardiff/UK Remoteannual allowance of 5004 Benefits Hear from the team This is a 12 months FTC.
Shift patterns:
- Monday 3pm 12am
- Tuesday 9pm 6am
- Wednesday 9pm 6am
- Thursday 9pm 6am
- Friday 9pm 6am (Saturday finish)
Our Personal Banking team
Our Personal Banking team is at the heart of Monzo. Were here 24/7 making sure our customers get the help they needwhether thats sorting an urgent payment supporting someone through a tricky moment or just making banking effortless. Our evening and night teams are the heroes keeping everything running smoothly while most of the world sleeps.
Youll play a key role by...
As the Overnight Operations Manager youll be a key leader in Monzos Personal Banking operation ensuring that our customers get the support they needno matter the time of day. Our evening and night teams play a crucial role in keeping Monzo running and youll be at the helm guiding your managers and their teams to success.
- Lead and develop a team of 6 Team Managers Coaching and supporting them to bring out the best in their teams.
- Make key operational decisions in realtime Balancing service levels team wellbeing and efficiency to deliver the best experience for customers.
- Own the performance of our overnight operation Keeping an eye on the numbers spotting trends and driving improvements.
- Be a champion for the overnight team Advocating for their needs ensuring theyre engaged supported and set up for success.
- Drive operational excellence Looking at processes tools and ways of working to make things slicker and smarter.
- Collaborate with stakeholders across Monzo Partnering with workforce planning risk and other teams to ensure a smooth efficient operation.
- Create a culture of learning and development Helping Team Managers grow in their roles and build future leaders.
- Use data and insights to make better decisions Spotting opportunities identifying pain points and making meaningful improvements.
- Ensure our customers feel supported day or night Maintaining the same high standards of service no matter the hour.
- Lead through change and uncertainty Helping your teams stay focused and resilient in a fastmoving everevolving environment.
Wed love to hear from you if
- Youre an experienced people leader whos managed leaders in a fastpaced customerfocused environment.
- You thrive in highenergy dynamic settings and love a challenge.
- You care deeply about people development inclusion and wellbeinghelping managers and their teams do their best work.
- Youre datadriven and comfortable making decisions based on insight.
- Youre passionate about creating the best banking experience for our customers day or night.
- This is a critical leadership role in ensuring Monzos Personal Banking support is alwayson alwaysexcellent and always human. If youre passionate about people operations and making a real differencethis role is for you.
Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!
Whats in it for you
share options.
We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.
1000 learning budget each year to use on books training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your workfromhome setup.
Plus lots more! Read our full list of benefits.
Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.
#LIREMOTE #LIOH
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Manager
Employment Type
Full Time
