Level 3 Systems Engineer
Level 3 Systems Engineer
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1 Vacancy
Job Description
Job Description
The Company:
A dynamic and growing Managed Service Provider company specialising in providing comprehensive IT support to Australian businesses across various sectors including Legal Accounting & Finance Insurance Human Resources Business Management Medical & Health Property and Resources.
Role Overview:
We are seeking a highly skilled and experienced Level 3 Systems Engineer to join a dynamic team. This role is crucial in providing escalated technical support and resolving complex issues for our small to mediumbusiness clients. We need a candidate with a broad range of skills and a proven ability to act as the last line of defence ensuring client satisfaction through exceptional problemsolving and communication. Ideally you will have prior experience working in a Managed Service Provider (MSP) environment.
Key Responsibilities:
- Provide expertlevel technical support troubleshooting and resolution for complex IT issues including P1 incidents.
- Serve as the final escalation point for technical problems ensuring timely and effective solutions.
- Configure administer and maintain Microsoft 365 Azure and Intune environments.
- Manage and troubleshoot networking infrastructure including firewalls switches and routers.
- Implement and manage virtualized environments with a strong preference for VMware experience.
- Administer and maintain Microsoft Windows Server and Active Directory environments.
- Ensure client satisfaction through clear concise and professional communication.
- Document technical solutions and procedures.
- Mentor and provide guidance to junior team members.
- Work proactively to identify and resolve potential issues before they impact clients.
Required Skills and Experience:
- Minimum of 4 years of experience as a Level 3 Systems Engineer.
- Proven experience working in an MSP environment is highly desirable.
- Strong expertise in Microsoft 365 Azure and Intune administration.
- Extensive experience with networking including firewall configuration and troubleshooting.
- Indepth knowledge of infrastructure and hypervisor technologies particularly VMware.
- Proficiency in administering Microsoft Windows Server and Active Directory.
- Excellent troubleshooting and problemsolving skills.
- Exceptional communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong work ethic and a proactive approach to problem resolution.
What We Offer:
- Opportunity to work with a diverse range of clients and technologies.
- A supportive and collaborative team environment.
- Competitive salary package.
- Opportunities for professional growth and development.
To Apply: Please send your updated CV to
Employment Type
Full-Time
