Experienced Sales BDC Agent internet sales
Experienced Sales BDC Agent internet sales
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Salary Not Disclosed
1 Vacancy
Job Description
Toyota of Olympia is seeking a highly experienced and resultsdriven SalesBDC Agent to join our fastpaced highvolume Business Development Center. This role is critical in driving showroom traffic and ensuring a seamless customer experience from inquiry to appointment. The ideal candidate has proven success in a highvolume BDC environment excels in customer engagement and thrives on meeting and exceeding goals.
Key Responsibilities:
- Manage a high volume of inbound and outbound calls emails and text leads daily while maintaining toptier customer service.
- Convert online phone and chat inquiries into qualified showroom appointments for the sales team.
- Maintain strict responsetime expectations ensuring all leads are contacted promptly and consistently followed up on.
- Engage and build rapport with customers by understanding their needs overcoming objections and guiding them through their buying journey.
- Use CRM tools efficiently ensuring accurate documentation of all interactions followups and customer preferences.
- Optimize lead conversion rates by implementing best practices in appointment setting and customer reengagement.
- Maintain a deep understanding of current inventory promotions and incentives to provide accurate and compelling information to customers.
- Work closely with sales managers and team leads to ensure a smooth handoff and followthrough on customer appointments.
- Demonstrate exceptional phone etiquette persuasive communication and a resultsoriented mindset.
Qualifications & Experience:
- Minimum of 23 years experience in an automotive dealership BDC or sales environment.
- Proven track record of high appointment show rates and conversion success.
- Strong ability to handle objections overcome challenges and close appointments.
- Ability to thrive in a fastpaced highvolume environment while maintaining professionalism.
- Exceptional verbal and written communication skills with a strong focus on active listening and relationship building.
- Proficiency in CRM software phone systems and digital communication platforms.
- Ability to multitask and manage daily followups on multiple leads without missing opportunities.
- Selfmotivated goaloriented and able to work independently while contributing to team success.
- Automotive industry experience is required.
Compensation & Benefits:
- Competitive base pay aggressive performancebased bonuses.
- Health dental and vision insurance options.
- Paid time off and holidays.
- Professional development and career growth opportunities.
- A supportive highenergy work environment with a winning team culture.
Required Experience:
Senior IC
Employment Type
Full-Time
