Customer Experience Solutionist
Customer Experience Solutionist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you looking for more
At Mohawk Industries were committed to more more customer solutions more process improvements more sustainable manufacturing and more opportunities for our team.
As a Fortune 500 global flooring leader with some of the bestknown brands in the industry Mohawk is a great place to start or develop your career with an emphasis on more of whats important to you. Whether you want to lead more innovate more learn more or create more you can find your more with Mohawk.
What we need:
Mohawk is looking for a Customer Experience Solutionist who can do more for all Mohawk Flooring North America brands by supporting existing automation solutions for the FNA Supply Chain organization and implement fastturnaround automation as requested.
The Customer Experience Solutionist serves as a single point of contact for toptier customers to provide superior service throughout the entire order lifecycle managing all customer needs from order entry through aftersales service. This position plays a key role in supporting the retention and growth of toptier accounts through differentiation of service.
What youll do:
Analyze customers issues investigate problems and provide solutions that builds customer confidence by making Mohawk easy to do business with.
Provide accurate and extremely responsive resolution to incoming customer requests as well as provide proactive communication on open customer orders where appropriate.
Leverage relationships with customers to encourage and drive adoption of Mohawks ebusiness solutions.
Serve as a liaison between customers and other Mohawk departments and effectively interact with all team members to resolve customers needs. This requires working knowledge of the Customer Service Credit and Claims departments.
Process orders answer inquiries and enter claims and other order related tasks with the highest degree of courtesy and professionalism.
Access information from a variety of systems and references to achieve the best solution for customer.
Build efficient truckloads and schedules in coordination with the traffic department.
Explore and facilitate solutions for hot or special orders as agreed upon with Sales Operations and Customer Service leadership including offering alternative solutions when appropriate with the objective of retaining customers business.
What you have:
High school diploma or GED required.
Five or more years of relative customerfacing experience preferred.
Strong computer skills with knowledge of Microsoft software applications including Word Excel PowerPoint Access MS Project and Outlook.
AS400 experience preferred.
Experience in electronic data interchange (EDI) in a customerfacing environment preferred or other electronic customer support systems.
What youre good at:
Communicating effectively both orally and in writing with diverse groups of people.
Working in a fastpaced demanding and everchanging environment that requires solving problems and making good decisions quickly.
Managing complexity with multiple brands divisions and expectations.
Effectively balancing people processes and protocols.
Building relationships with customers and internal teams as well as senior leadership.
Championing the organizations drive toward premier service and delivery in support of the companys strategic goals.
Motivating yourself and working independently without a lot of supervisory direction.
Achieving results through team efforts.
Demonstrating a solutionsoriented attitude and bringing positive energy to the workplace.
What else
While were a primarily inoffice team we thrive on flexibility and ensuring our people can balance personal and professional time.
Were located in a pretty great spot check out this video to see what we mean.
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawks vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet rugs ceramic tile laminate wood stone and vinyl flooring. Our industryleading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean Daltile Durkan IVC Karastan Marazzi Mohawk Mohawk Home Pergo and QuickStep. During the past decade Mohawk has transformed its business from an American carpet manufacturer into the worlds largest flooring company with operations in Australia Brazil Canada Europe India Malaysia Mexico New Zealand Russia and the United States.
Mohawk Industries Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Dont Work participant.
Employment Type
Full Time
