IT Field Engineer
IT Field Engineer
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USD 80000 - 95000
1 Vacancy
Job Description
POSITION
This position will manage the performance of all IT equipment such as computers network devices servers printers and VoIP phones of our managed service clients. The Onsite IT Support Engineer is the primary technical contact for the client and insures that service delivery aligns with Parachutes standards. This individual will have an indepth knowledge of the clients IT environment company culture and business requirements with the desired goal of reducing the amount of reactive support required. Customer satisfaction low tickets per end point and fast ticket resolution time are the primary objectives of the Onsite IT Support Engineer Lead.
PERFORMANCE
To accomplish this job successfully an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The Onsite IT Support Engineer must be able to complete each essential job function satisfactorily as listed below.
ROLE & RESPONSIBILITIES
- Promote and represent Parachutes culture and core values in all aspects of your job duties to ensure client satisfaction
- Perform regular onsite services:
- Conduct beginning and end of day status meeting with client contact.
- Check server/network health.
- Check logs verify backups and review monitoring tools resources and applications
- Perform backup restoration tests according to schedule.
- Identify and provide other proactive services to reduce tickets and ticket time.
- Develop business/technical relationship with client.
- Perform project work as directed.
- Onsite reactive IT support services
- Implement the Parachute Standard Practices:
- Help define and implement best practices at client sites.
- Verification of installation of remote monitoring and management tools.
- Meet regularly with the Parachute Technical Account Managers Director of Managed Services and senior engineers to assess and minimize business risk and to identify project opportunities.
- Develop and maintain knowledge of client networks and computer configurations:
- Complete various network assessments and security audit reports for each client site on a regular basis.
- Create and maintain detailed IT documentation.
- Learn and understand clients lineofbusiness applications and associated vendors
- Parachute Administration:
- Record detailed notes and log time in Parachutes ticketing system Connectwise.
- Update ticket notes with tasks completed on each ticket with full description of the problem resolution steps and results.
- Work with Parachutes Service Desk on any documentation requests and discrepancies.
- Help to create better internal processes that will benefit our clients.
- Create client specific processes as required and detail in their IT documentation.
- Participate in daily weekly and monthly Parachute meetings
Qualifications and Skills Requirements
- Oral Communication: speaks clearly and persuasively; listens and asks for clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Written Communication: writes clearly and concisely; edits emails and all systems/documents for spelling and grammar; varies style to meet needs and audience; presents numerical data effectively.
- Problem Solving: identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in groupsolving situations.
- Business Ethics: treats everyone with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
- Team Builder: balances team and individual responsibilities; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
- Analytical Skills Ability to use thinking and reasoning to solve a problem.
- Extensive knowledge of Microsoft related technologies: Windows Server Exchange Office 365.
- Knowledge of networking technologies: firewalls routers VPN VLAN DNS and DHCP.
- Extensive knowledge of desktop technologies: Windows MS Office email virus/malware phone configuration.
- Knowledge of virtualization technologies: VMware Citrix HyperV.
Education:
- Associates Degree Required Field of Study: IT or related technical field
- Bachelors Degree Preferred Field of Study: IT or related technical field
- Experience: 7 years of experience in network / IT systems and troubleshooting steps.
- Certifications & Licenses: IT industry certifications are preferred: Microsoft MCP MCSA or MCSE Citrix CCEA or CCIA SonicWall CSSA Cisco CCNA or VMware VCP
Benefits
- Quarterly financial bonus in addition to salary
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- 401k Company Matching
- 15 PTO days
- 8 10 paid holidays per year
- Birthday PTO day
Employment Type
Full-Time
