Front Desk Associate Westchester
Front Desk Associate Westchester
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$ 20 - 25
1 Vacancy
Job Description
Job Title:
Front Desk Associate (Onsite)
Reports To:
Front Desk Supervisor
Department:
Front Desk
Updated Date:
06/22/2022
FLSA Status:
NonExempt
Location: White Plains NY
$20$25/hr
Summary:
At East River Medical Imaging our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. Each of our physicians is certified by the American Board of Radiology. Together they represent all areas of subspecialty medical imaging including crosssectional musculoskeletal oncologic and neuroradiology. We are currently seeking a fulltime Front Desk Associate to join our team. The Front desk associate is the first person that our patients encounter when visiting our locations and its critical that you are helpful warm and inviting. Youll be responsible for monitoring the flow of people entering the office and managing a heavy patient volume providing relevant information and directing patients and visitors as appropriate.
Shift: Varies
- Build a strong rapport with patients from a variety of backgrounds through strong communication and empathy
- Maintain a positive attitude and a professional appearance
- Exhibit the ability to multitask without being overwhelmed
- Payment processing including running insuring estimates
- Update patient information including contact information and in system
- Ensuring insurance authorizations are in place
- Ensuring patients are cleared all exams including but not limited to CT MRI PET/Nuke scans Xray Sonograms
- Other Duties as assigned
Competencies:
To perform the job successfully an individual should demonstrate the following competencies:
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Adaptability/Dependability: Follows instructions responds to management direction; Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands. Commits to doing the best job possible by working the necessary hours to complete assignments; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibilities for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Language Ability: Ability to respond to common inquiries ability to read write and comprehend instructions correspondence and memos. Ability to effectively present information in oneonone small and large group situations to customers clients and other employees of the organization.
Reasoning Ability: Ability to solve practical problems interpret a variety of instructions furnished in written oral diagram or schedule form and define problems collect data establish facts and draw valid conclusions. Ability to deal with a variety of variables in situations where only limited standardization exists.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- High School Diploma and 2 years college experience or 2 years experience in healthcare or combination of education and experience
- Knowledge of basic insurance and medical terminology
- Knowledge and adherence to HIPAA laws and compliance regulations
Skills:
- Project and time management skills
- Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employees
- Strong work ethic and emphasis on attention to details
- Excellent customer service communication and organization skills
- Communicate professionally with patient physicians and staff in addition to language ability in the competency section
Computer Skills:
To perform this job successfully an individual should have knowledge of MS Outlook MS Word RISIC PACs Royal solutions.
Supervisory Responsibilities:
This role has no direct supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision Distance vision Peripheral vision Depth perception and Ability to adjust focus. While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop kneel crouch or crawl. The employee is occasionally required to sit; climb or balance and taste or smell.
The above job description is not intended to be an allinclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
Required Experience:
IC
Employment Type
Hourly
