Application and Infrastructure Services Analyst I
Application and Infrastructure Services Analyst I
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Job Description
Financial and Corporate Services is looking for an Application and Infrastructure I working with a team of IT experts into a realm of new and existing technology. Your success will be determined by your ability to deliver tangible results handinhand with a respectful and inclusive style.
This position will collaborate with multiple business areas support teams within the Open City and Technology (OCT) Branch and vendors to provide an effective integrated support model for these important systems. The Application and Infrastructure Analyst I will assist senior Application and Infrastructure Analyst IIs in defining coordinating and providing support to others as OCT streamlines the integration with external applications.
What will you do
- Collaborate with application owners and stakeholders to ensure solutions meet their needs
- Ensure stability and reliability of supported application environments for vendor and inhouse developed applications. This includes providing 24x7 oncall support on a rotational basisCoordinate with business clients vendor partners and other IT support groups to collaboratively identify and troubleshoot critical application issues and to deploy solutions
- Coordinate application support issues with vendors business workgroups OCT workgroups and team members
- Conduct monitoring analysis and reporting to ensure expected levels of service delivered to customers is achieved
- Evaluate software and hardware logs to identify troubleshoot and resolve potential and existing issues
- Monitor industry trends and software developments within the scope of application solutions in use of client business areas
- Prepare and maintain various formal and informal documentation like Technical Assessments Proposals Status Updates Service Support Summary Documents (SSSD) and Procedural Documents
Connect with us!
- Degree in a related discipline and 1 year relevant experience OR
- Post secondary diploma in a related discipline and 2 years relevant experience OR
- 1 year related certificate and 4 years relevant experience
- Technical experience in supporting applications in a clientserver environment as well as in systems analysis design and troubleshooting multiple systems
- Experience in programming and developing applications preferably using the Microsoft technology stack with knowledge of related technologies and applications including:
- Microsoft SQL Server IIS 8.5 or higher SQL Server Management Studio SQL scripting ASP and SQL Server Reporting Services proficiency is required
- Understanding of and ability to develop solutions within established processes data models and identified application design patterns
- Basic understanding of application security principles and the ability to execute established procedures and processes in this space
- Experience supporting vendor developed solutions
- Technical experience in complex hybrid computing environments including cloud and onpremise data applications and technology environments similar to those at the City of Edmonton
- Awareness of emerging technologies and ability to present ideas recommendations and proof of concepts to senior stakeholders
- Skillful in performing complex endtoend system integration solution delivery and application maintenance
- Ability to understand and use performance monitoring tools procedures and automated testing tools
- Ability to provide guidance and direction to less experienced staff
- Ability to perform troubleshooting solution delivery and maintenance of existing systems
- General knowledge and skills in a variety of technology(s) including knowledge of integration
- Well developed analytical and organizational skills with strong problem solving capabilities and a good understanding of business processes
- Excellent interpersonal skills with a strong focus on customer service
- Demonstrated ability in managing priorities and workloads consulting and executing work assignments simultaneously is essential
- Must be able to work and communicate with all levels of technical staff business users vendors and management
- Build and maintain effective working relationships with all stakeholders as part of that be empathetic a good listener and adopt team building and high performance attitude
- Ability to work under pressure in a team setting and with business and vendor personnel
- Be a selflearner who has the ability to identify knowledge gaps and develop approaches to fill those gaps
Assets:
- Automation experience and orchestration
- Experience in a public facing organization
- Familiarity with C# JavaScript VBScript ASP Web API jQuery Bootstrap Web Services .NET Core Windows Forms HTML5 CSS and Azure
- Other technology specific certifications and diplomas related to the work
- Technical experience in a computing environment similar to the City of Edmonton
- Knowledge of City of Edmonton IT standards architectural processes and procedures
Skills required for success:
- Alignment to our Cultural Commitments and Leadership Competencies https://bit.ly/4brRrXm
- Embracing a culture of equity diversity reconciliation and inclusion
Conditions of Employment:
- Applicants will be tested
Work Environment:
- Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits https://bit.ly/COEbenefits.
Up to 1 permanent fulltime position
Hours of Work: 40 hours per week. Participate in 24/7 oncall application support.
Salary Range: $43.617 $54.961 (Hourly); $91072.300 $114758.570 (Annually)
Talent Acquisition Consultant: RD/MZ
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Required Experience:
IC
Employment Type
Full Time
