Trainer
Trainer
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Job Description
Our mission is to create and deliver exceptional training content that equips customerfacing employees with the necessary hard and soft skills to excel in their roles. Through a variety of engaging training methods including online courses virtual sessions and classroom workshops we aim to empower our teams to provide outstanding customer service and continuously enhance their professional growth.
What youll do:
- Plan facilitate and deliver training sessions to enhance both hard and soft skills through various methods (online virtual and inperson).
- Assist in the creation and updating of training materials collaborating with the Training Manager or Specialist to ensure content aligns with business needs.
- Maintain uptodate training content including presentations SOP videos and assessments ensuring consistency and effectiveness across all materials.
- Develop engaging video training content for onboarding process training and skill development that aligns with learning objectives.
- Contribute to the development and expansion of the Knowledge Base site by creating manuals instructional materials and video tutorials.
- Conduct trainer observations and monitor trainee performance providing actionable feedback for continuous improvement.
- Research and suggest new training methods such as videobased learning gamification and microlearning to enhance training effectiveness.
- Collect and analyze participant feedback and engagement metrics to identify areas for improvement and propose solutions to the Training Manager or Specialist.
- Ensure positive and consistent communication with staff peers and management to support a collaborative and effective learning environment.
- Provide handson support during live training sessions etraining programs and onthejob coaching to ensure smooth learning experiences.
Qualifications :
- A BSc degree in Education or a related field.
- At least 1 year of previous experience in a customer care or educational environment.
- A strong understanding of customer expectations with a focus on providing qualitydriven support.
- Proficiency in design and delivery of training content along with strong computer skills (MS Office Google Suite and other relevant tools).
- Excellent presentation and public speaking skills.
- The ability to effectively present complex information to diverse audiences.
- Strong oral and written communication skills in both English and Greek.
- Familiarity with coaching and training techniques.
- Strong multitasking and taskmanagement skills to handle a variety of responsibilities.
- Knowledge of both conventional and modern training methods tools and techniques.
- Effective planning and excellent organizational skills to ensure smooth and efficient training sessions.
Additional Information :
We recognize good work and we want our people to feel appreciated! Thats why we offer an attractive remuneration package for what you bring in!
We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!
We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!
We want you to grow with us ! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!
Are you a cappuccino lover Do you desperately want a cookie Our inhouse cafeteria got you covered!
If you want to stay in shape our inhouse gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!
Saving for the future Weve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today!
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
