CSR - Customer Service Representative
CSR - Customer Service Representative
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Are you looking for a position where your outgoing personality can shine If so we have the perfect job for you.
About the Role:
As a key team member you will often be our organizations first point of contact making it essential to leave a positive and lasting impression. Your primary responsibilities will include direct customer phone text and email interaction. Since we do not use scripts you will need to listen attentively think critically and guide customers to the support they need. We are looking for someone with exceptional phone etiquette the ability to convey confidence and a positive personality.
This is not a receptionist or sales position; our customer service role is integral to our marketing team. You will be expected to contribute ideas and opinions to aid in the overall growth of our organization. We are looking for someone who has experience providing creative solutions to provide an incredible customer journey with us.
We are busy! This position requires punctuality and a strong work ethic.
Location:
While we are a flexible employer this fulltime position requires working onsite at our office. It is not a remote position.
To be considered candidates must live within a 20minute commute from our office.
To be considered candidates must live within a 20minute commute from our office.
Growth Opportunities:
Customer Service is historically a great entry point to work with us. Join us and be part of something great with plenty of opportunities for professional development and career advancement.
Qualifications and Skills:
- Entrepreneurial spirit
- Strong verbal communication skills
- Enjoy speaking on the phone
- Ability to think on your feet and handle unscripted interactions
- Proficiency in Microsoft Office products including Excel and Outlook
- Ability to pass a background check
Benefits:
We take care of our team and strive to be a responsible employer. Our benefits include:
- Competitive pay
- Casual work environment
- Paid holidays
- Paid vacation days
- Healthcare vision and dental benefits
- 401K matching
Job Type: Fulltime
Salary: Competitive
Experience:
- Call Center: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Job Duties:
- Answer incoming customer inquiries via phone email and SMS
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening and guiding the call to a successful conclusion
- Collaborate with team members and contribute to a supportive work environment
Compensation: $30.00 $32.00 per hour
About Us
Our Core Values:
Honor God in all we do.
Serve our community and each other.
Always act with honesty and integrity.
Give the people we come in contact with more than they expect.
Communicate clearly openly and often.
Strive to build long term relationships.
Be humble.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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