Help Desk Administrator
Help Desk Administrator
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Job Description
Helpdesk Administrator
Location: Austin TX
Company: A Reputable and Growing Law Firm
Job Type: FullTime
Salary: Up to $73800 per annum
Our client a wellestablished and rapidly growing law firm in Austin TX is seeking an enthusiastic and outgoing Helpdesk Administrator to join their IT team. The ideal candidate will provide handson technical support maintain hardware and software systems and ensure a seamless user experience for attorneys and staff. This role requires strong technical expertise excellent customer service skills and a proactive approach to troubleshooting IT issues.
Responsibilities:
- Provide firstline technical support to users by troubleshooting hardware software and network issues efficiently.
- Install configure and maintain Dell/HP laptops and peripherals ensuring optimal performance.
- Manage and administer Microsoft 365 environments including user account creation permissions and security settings.
- Support and troubleshoot Active Directory for user access and group policies.
- Configure and maintain Teams VoIP phone systems ensuring smooth communication across the firm.
- Work closely with attorneys and staff to train and support users ensuring high satisfaction with IT services.
- Document technical processes troubleshooting steps and system configurations for knowledge sharing and efficiency.
- Assist in basic network troubleshooting including VPN firewall settings and connectivity issues.
- Monitor and respond to helpdesk tickets ensuring timely resolution of ITrelated issues.
Qualifications:
- Two or more years of IT support or helpdesk experience in a Microsoft environment.
- Proficiency with Microsoft 365 administration including Exchange Teams SharePoint and OneDrive.
- Handson experience with Active Directory including user account creation password resets and group policy management.
- Familiarity with hardware installation and troubleshooting for laptops desktops printers and peripherals.
- Basic knowledge of networking concepts including IP addressing VPNs firewalls and WiFi troubleshooting.
- Strong customer service and communication skills with a professional and friendly demeanor.
Preferred Qualifications:
- Experience setting up and configuring Teams VoIP phone systems.
- Certifications such as CompTIA A Microsoft Fundamentals (MS900 AZ900 or equivalent.
- Knowledge of PowerShell scripting or automation tools to streamline IT tasks.
- Prior experience in a law firm or professional services environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
