Field Service Engineer II LCMS Chantilly VA
Field Service Engineer II LCMS Chantilly VA
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1 Vacancy
Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Able to lift 40 lbs. without assistance Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc. Standing for full shiftJob Description
Job Title: Field Service Engineer II Clinical Service Chantilly VA
As our new Engineer you will be delivering routine service activities for the Unity Lab Services Chromatography Service group. It is a dedicated fieldbased role supporting our customers onsite on a wide product range but mainly focusing on Liquid Chromatography (HPLC) and Mass Spectroscopy (MS) Instruments. You will primarily focus on delivering Preventive Maintenance Installation and Services repairs within Clinical Service Team for the purpose of achieving:
- The highest levels of customer satisfaction (Customer Allegiance Score).
- Accurate and timely maintenance and qualification visits.
- Lowest repeated call rates postmaintenance.
Working as part of the dedicated Service team you will take part in providing markedleading onsite services exceeding customers expectations every single day.
NOTE: This role will be an onsite Field Service Engineer position at one of our customer sites in Chantilly VA. This individual will need to live within 1 hour of the site for travel daily. The typical work hours would be 9a 5p Monday through Friday. This individual must be able to travel overnight up to 25 within the territory or other areas as required. Overnight travel would be needed to attend training mentoring and supporting other sites.
Our Organization:
This role sits within our Unity Lab Service (ULS) organization which provides a single source for integrated lab service support and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customers business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs there is a solution to meet their business requirements.
Responsibilities:
- Perform onsite installations repairs maintenance qualifications and validations.
- Customerfacing working in conjunction with other ULS teams and Sales.
- Use customer management software to review service calls handle parts inventories and complete job tasks.
- Listen to the customer review their documents and inspect the instrument to resolve nature and scope of problem.
- Analyze andreview inspection findings to resolve source of problem and recommend repair replacement or other corrective action.
- Analyzes system chemistry and use instrument reports to diagnose technical or application problems.
- Work with specialists engineering customer service and other personnel to expedite repairs and drive quick resolution.
- Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided.
- Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments.
- Other duties may be assigned.
Knowledge Skills and Abilities pertinent to perform role functions:
- Must have strong interpersonal and effective communication skills.
- Ability to diagnose and resolve problems on mechanical and optical instrumentation in a clinical laboratory environment.
- Read interpret and analyze component layout drawings schematics assembly drawings wiring and labeling diagrams.
- Basic instructional abilities to provide customer familiarization instruction.
- Prioritize clinical customer requirements and establish realistic schedules to meet requirements.
- Produce clear detailed and concise documentation and customer reports.
- Work independently and as part of a group to accomplish individual and team objectives as well as resolve routine customer concerns.
- Demonstrate Thermo Fisher Scientific values Integrity Intensity Innovation and Involvement. Maintain a valid drivers license available to travel overnight up to 50 and weekend work may be required.
Education and/or Experience requirements
- Bachelors Degree in Sciences Engineering Electronics or equivalent work experience.
- 1 3years handson experience servicing analytical equipment gained either as an Engineer application specialist or working as a Scientist in a laboratory.
Specific Scope Data
- Management of assets found at customer site.
- Responsible for installed customer base at a designated clinical customer site.
- Responsible for individual field Inventory up to $10000 monthly average total as well as maintain and handle a dedicated site inventory.
Physical/Environmental requirements:
1 Physical Activities:
- Ability to safely lift 50 Lbs with assistance on occasion and carry 2530 Lbs continuously throughout the day.
- Ability to bend squat stretch and reach daily in a service function.
2Level of Physical Requirements: Medium to Heavy work.
3 Level of Visual Acuity:Close vision distant vision color vision peripheral vision depth perception and ability to adjust focus.
4Environmental Conditions: Risk of exposure to toxic or caustic chemicals risk of electrical shock moving mechanical parts fumes airborne particles radiation and vibration. The noise level in the work environment is typically moderate
Employment Type
Full-Time
