24x7 Ops Connectivity Engineer

• Location:                        Birstall
• Salary:                            23000 shift allowance 
• Contract Type:               Permanent Full Time
• Working Style:               Hybrid
• Working Pattern:           Rotating shift pattern of 7:00 AM to 7:00 PM following a 4 days on 4 days off schedule.

We are seeking a dedicated and customerfocused Service Desk Analyst to join our IT managed services team. In this role you will be the first point of contact for customers partners and suppliers providing exceptional support and resolving technical issues while maintaining high standards of communication. You will be responsible for the initial assessment triage research and resolution of incidents and requests ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded.

Key Responsibilities:

• Efficiently manage prioritize and resolve tickets while maintaining clear communication throughout the incident lifecycle.
• Work within SLA and KPI targets to deliver timely and accurate resolutions.
• Collaborate with internal teams thirdparty suppliers and vendors to drive issue resolution.
• Contribute to the maintenance and improvement of the departmental knowledge base.
• Ensure accurate documentation for all incidents maintaining data quality and providing regular updates.
• Support customers with various technologies monitoring network performance and providing troubleshooting as needed.
• Continuously expand your technical knowledge to enhance problemsolving capabilities.

Qualifications :

Skills and Experience:

• Strong communication and customer service skills with the ability to explain technical concepts to nontechnical users.
• Proven experience in a technical support or service desk environment.
• Familiarity with SLA and KPI metrics consistently meeting or exceeding targets.
• Skilled in using network performance monitoring systems and ticketing tools (ServiceNow experience beneficial).
• Excellent problemsolving abilities able to work effectively under pressure and in a team.
• Selfmotivated with strong time management and attention to detail.
• Adaptable to changing technologies committed to continuous learning and improvement.
• Experience in creating and maintaining clear technical documentation.
• ITIL V3/4 Foundation certification and customer service accreditation are desirable.
• Relevant certifications in listed technologies are advantageous.

Additional Information :

Additional Information

At Wavenet we offer more than just a job we provide an exceptional environment and a wide range of benefits to support your success from day one. With us youll enjoy a generous starting annual leave allowance private medical coverage discounted health plans an eye care scheme and comprehensive health and wellbeing programs all backed by a dedicated inhouse Wellbeing Team.

We believe in a strong worklife balance rewarding your commitment with an additional day of annual leave each year reaching up to 28 days. Heres a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and officebased working so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave increasing by one day per year up to 28 days our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage discounted health plans virtual GP access an eye care scheme and a comprehensive employee assistance programme all supported by our internal Wellbeing Team.

Ready to join the UKs largest managed service provider 

Apply today or contact our friendly Talent Acquisition Team for more information.

Remote Work :

No

Employment Type :

Fulltime