Sr Manager- Customer Experience Marketing Chat Bot
Sr Manager- Customer Experience Marketing Chat Bot
Posted on :
22-03-2025
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Key Responsibilities:
- Chatbot Strategy & Management:
- Develop and manage the endtoend chatbot strategy for customer onboarding and sales customer service and collections across platforms such as WhatsApp website and our Saathi mobile App.
- Drive chatbot improvements focusing on business outcomes such as enhanced customer experience increased conversion rates and efficient collections.
- Define the roadmap for chatbot enhancements in collaboration with business product and tech teams.
- Customer Experience & onboarding journey Optimization:
- Design and optimize Customer Experience journeys for various use cases including query resolution loan related details and provide related documents through bots.
- Offer right product in right time to existing customers based on Analytical recommendations.
- Implement chatbots for selfonboarding processes ensuring a seamless and userfriendly experience for new customers.
- Build and refine sales journey bots aiming to improve lead conversion upsell opportunities and crosssell products effectively.
- Collection Automation:
- Work on automating collections through chatbot solutions ensuring timely and customerfriendly interactions for debt recovery and payment reminders.
- Collaborate with collections teams to define the bot s role in enhancing recovery rates while maintaining positive customer relationships.
- Collaboration & Stakeholder Management:
- Collaborate with Business Marketing Customer Experience Bot external Partner and IT teams to align chatbot objectives with broader company goals and ensure proper implementation.
- Regularly engage with stakeholders to understand business needs and translate them into chatbot functionalities.
- Monitor and track the performance of chatbots gathering insights to refine and enhance their capabilities.
- Continuous Improvement & Reporting:
- Analyze bot performance metrics and customer feedback to identify opportunities for improvement.
- Drive the creation of reports and dashboards that reflect the success of chatbot initiatives and suggest actionable improvements.
- Compliance & Data Security:
- Ensure that chatbot interactions comply with industry regulations including data privacy and security standards.
- Oversee the secure handling of customer data and ensure compliance with RBI regulations.
Looking at candidates with 6 years of experience in chatbot development and management specifically in a businessfacing role (need to have backend technical understanding). Preferably building bots for Digital Marketing and Service Management
Location: Chennai
Remote Work :
No
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
