Sr Manager - SRE Development
Sr Manager - SRE Development
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Job Description
Were looking for a curious and innovative Site Reliability Engineer to join our team at Visa. Here youll be part of a diverse group of problemsolvers who ensure billions of transactions flow seamlessly across the worlds largest payment network.
What Youll Do
Lead Investigations: Use your detective skills to solve complex technical puzzles and prevent future incidents.
Drive Innovation: Contribute to our evolution from traditional application to cloudnative solutions.
Collaborate Globally: Work with talented engineers across the world to build support and deploy application services.
Why Youll Love It
Growth Opportunities: Regular learning sessions mentorship programs and exposure to cuttingedge technology.
WorkLife Integration: Hybrid work model 23 days in office) with flexible scheduling.
Inclusive Culture: Join a team that actively promotes diverse perspectives and collaborative problemsolving.
Your Experience & Skills
We encourage you to apply even if you dont meet every requirement. We value potential and enthusiasm over perfection.
Core Skills (Some combination of):
Programming Languages: Basic knowledge & experience with C Java Python JavaScript HTML CSS.
Application Technologies: Basic understanding on modern application technologies including Tomcat Apache Spring Boot SQS JBoss IBM MQ IBM DataPower Hazelcast Flink Connect Direct and SSL. Skilled in designing .
Systems and Networking:Basic knowledge of Linux/Unix systems and networking. Basic knowledge on cloud platforms such as AWS Azure and GCP for scalable and resilient infrastructure solutions.
Containerization and DevOps: Basic knowledge in containerization technologies like Kubernetes and Docker.
Monitoring and Logging: Basic knowledge in monitoring and logging systems including Prometheus Grafana Datadog and the ELK stack.
Technical Areas Youll Grow In:
Observability & Performance: Master advanced monitoring tracing and performance optimization techniques.
Automation & Intelligence: Build smart alerting systems and automated remediation workflows.
What Makes You Thrive:
Youre energized by solving complex problems.
You believe in automation over manual processes.
You enjoy mentoring others and sharing knowledge.
Youre comfortable with ambiguity and rapid change.
You value building reliable systems over quick fixes.
Job Responsibilities
Build indepth expertise on the 24*7 systems of Visa that support our merchants Developers Support team.
Support & publish the issues within SLAs for established issue priorities fix issues/bugs.
Collaborate with the cross functional team development and product team to improve the overall development process.
Support and track the production support activities to enhance efficiency and productivity.
Participate in postrelease monitoring and validation. Collaborate with the DEV team to ensure no release issues occur in PROD.
Manage the team who does the application and infrastructure performance plans/models for a highly scalable lowlatency highlyavailable and highthroughput payment processing system.
Contribute to capacity planning and disaster recovery exercises.
Support in triaging and troubleshooting of performance degradation incidents in the production environment with multiple stakeholders in regular intervals.
Required Skills
Basic Coding Knowledge in programming languages like Java/Python and scripting languages.
Should have experience in defining production baselines regularly and reliability of system.
Ability to work independently and with managing a small set of engineers .
Professional work experience in highly scalable web services.
Exposure to containerized microservices architecture and stacks is an added plus.
Preferred Skills
Understanding of Disaster Recovery methodologies.
Experience working with Agile teams.
Knowledge of monitoring tools like Splunk/Keynote/Graphana is added plus
A Bachelors degree in Computer Science or Engineering; a Masters degree is a plus.
Experience working in fastpaced 24*7 environments.
Excellent oral and written communication skills.
Knowledge of GenAI ChatgptLLM is a plus
The Team Culture
Youll join a collaborative team that:
Celebrates diverse perspectives and approaches to problemsolving.
Values teaching and learning from each other.
Promotes worklife balance and sustainable oncall rotations.
Encourages innovation and experimentation.
Champions personal growth and career development.
Impact & Growth
In this role youll:
Shape the reliability standards for global payment systems.
Mentor and be mentored by talented engineers.
Drive automation and observability initiatives.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
8 years of relevant work experience and a Bachelors degree OR 11 years of
relevant work experience
Preferred Qualifications
13 to 16 Yr years of work experience with a Bachelors Degree or more than 12
years of work experience with an Advanced Degree (e.g. Masters MBA JD MD).
People manager skills is an added advantage
Bachelors or Masters degree in Computer Science or related field or equivalent
experience.We value handson experience and continuous learning over specific degrees.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
