Transcon Supervisor
Transcon Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position:
To consistently deliver the highest level of service for our customers and ensure efficient daily operations through the management of department personnel and processes.
Major Duties and Responsibilities:
- Ensure all action taken by the Transcon department is completed within the guidelines set by Expeditors Operational Process Standards
- Consistently manage the department workload throughout the day and allocate the necessary resources to ensure expectations are being exceeded at all levels/functions
- Maintain timely communication (internal/external) through all medians for the department per Expeditors communication standards
- Preserve data through timely and accurate system updates and provide operational reports to customers
- Manage status reports monitors and databases per roll specific expectations
- Manage all aspects of the department finances accurately and timely billing
- Manage and develop relationships with external entities through problem resolution rate negotiations strategic planning evaluations and SPA management
- Serve as the first level of escalation between Expeditors and its customers vendors and other groups within Expeditors
- Provide warehouse staff with necessary documents and information needed to receive and ship the orders as efficiently as possible to ensure customer expectations are met
- Administer consistent employee evaluations and create development plans for department personnels future progress within Expeditors
Support the manager in the following areas:
- Building and maintaining strong relationships with vendors (airlines trucking companies and others)
- Working to be our vendors lowest cost customer promoting market solutions
- Evaluating vendors at defined intervals per company policy focusing on areas of possible improvement with corrective action plans where needed
Finances:
- Meet weekly or more if required with the department manager
Support the manager as required and applicable in the following areas:
- Proactively work to maintain accounts payment within 30 days
- Ensure company credit procedures are followed and utilized effectively
- Manage accounts payable to vendors (airlines truckers etc. utilizing BNP
- Manage intercompany accounting discrepancies via AJAX report
Sales / Retention
Support the manager and or the sales department where needed:
- Proactively provide pricing alternatives routing solutions and technical assistance to clients through internal sales both regional and global
- Respond to requests for proposal quotation or information timely and with market competitive pricing matching the scope of service required by the customer
- Take an active role in the transition of new business/ updates to existing business
- Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS
People:
- Identify with manager develop and mentor your No. 2
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Ensure team meets company standards of 52 hours training per year per employee
- Ensure that the new hires complete companys mandatory training within the first 6 months
- Support the manager where needed
- Participate to staff appraisals and at a minimum once per year per employee
- Ensure all staff and positions have job descriptions clear expectations and are working with structured development plans
- Contribute to the effective weekly department meetings with team
- Review department goals and business plan periodically with team to ensure buyin and accountability
Systems:
- Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc and edoc treeview export database and other system generated reports to manage by exception)
- Be open to implementing new system changes and enhancements into your department
- Be involved and suggest system/process improvements
- Set the tone of this environment within your department
Culture
- Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
***DAYS: Monday to Friday***
***HOURS: 10:00am to 7:00pm***
Qualifications :
- 2 years of industry specific qualification (country specific)
- Proven supervisory attitude
- Good market and product knowledge
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Good computer skills (Excel Word)
- Compliance/Industry certifications required to perform expected duties obtained and maintained (DG LATAM Compliance IATA/FIATA etc.
- Intimate understanding of Export Compliance
- Level 1 Transition and Implementation Certification
- Level 1 Sales Certification
Reporting Structure: Transcon Manager
Additional Information :
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- The wage for this position is $68400 eligible for bonus
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
