Transcon Agent
Transcon Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position
Responsible for timely and accurate movement of freight and information while providing an exceptional customer service and constantly driving efficiency supporting our Vision and Mission Statement making our promise real to all our customers.
Key Deliverables
Proactively monitor the following key metrics to achieve the expected results:
- Operational Effectiveness
- Product OPA Audit Result Perform consistently at the highest level.
- 100% approved Service Providers
- 100% PU&D Connectivity
General responsibilities:
- Exemplify and Teach Our Culture Mission and Goals.
- Follow the 10 Critical Success Factor.
- Contribute to build healthy cross-functional relationship and work environment promote team spirit and cohesiveness in the department.
- Complete 52-hour trainings per year (4.33 per month) and required training timely.
- Own your self-development. Prepare follow-up and execute on your personal development goals.
Key Responsibilities:
- Comply with company controls policies procedures.
- Properly use Expeditor systems and tools such as CFIT ETMS CRM ECCO EDOC.
- Meet KPI Standards (RDL DLV POD) in accordance with the Companys Procedures (OPS).
- Maintain highest compliance levels for all applicable Transcon requirements.
- Contribute to operational effectiveness and comply with District Excellence metrics applicable on your process.
- Log files correctly and timely with proper codes trace types and events.
- Ensure accurate and timely billing of customers and vendors.
- Understand and comply with the expectations on Customer SOP.
- Ensure that all correspondence is handled timely and professionally.
- Participate in daily huddle meetings and Supervisor meetings when is needed.
- Escalate issues to Lead Supervisor or Operations Manager as needed.
Finance:
- Comply with all our policies including the credit policy.
- All files processed are timely and correctly billed.
- Constantly work on prevent monetary losses.
Security Health and Safety:
- Responsible to inform immediately to the Branchs Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.
Qualifications :
To be the most effective in this position we are looking for the following skills and experience:
- Education: Bachelors degree in foreign trade preferred or equivalent convention of education and experience.
- Experience in the logistic field or domestic transportation preferred.
- Hazardous Materials Certification (HAZMAT) Preferred
- Global logistics Industry Knowledge
- Customer Satisfaction oriented.
- Strong interpersonal and communication skills ability to communicate at all levels written and oral communication.
- Time management skills and attention to detail.
- Self-driven personality.
- Good computer skills and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
- English and Spanish fluency 60%.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
