Income Collection Officer
Income Collection Officer
Posted on :
22-03-2025
Employer Active
1 Vacancy
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Job Description
3 months contract with local authority
Job Purpose:
- Manage a patch of temporary accommodation accounts to ensure efficient collection of rent and service charges.
- Assist with housing benefit applications as needed.
- Make contact with clients including appointments at the prenotice and prelegal stages for outstanding arrears.
- Work on the frontofhouse counter for Temporary Accommodation income collection queries at the Hackney Service Centre.
- Refer vulnerable clients to support services.
- Identify accounts requiring possession action.
- Serve noticeseeking possession.
- Make representations to Legal Services on cases requiring possession hearings and request warrants as approved by authorized persons.
- Represent Hackney Council at possession hearings as required.
- Coordinate and attend evictions as required.
- Provide excellent customer service to customers contacting us in person on the phone or in writing to maximize income.
- Visit customers in their homes to discuss their accounts and provide appropriate advice and support.
- Provide customers with basic financial capability advice and signpost to other agencies as required.
- Work in partnership with other departments and agencies (DWP JCP Citizens Advice etc. to help customers sustain their tenancy.
- Work closely with Hostel Managers Placement Officers Homelessness Prevention Officers the Lettings team and other colleagues in the housing department to provide joinedup services to customers.
- Maintain accurate records in line with GDPR.
- Maintain a good understanding of welfare benefits and any changes that may affect customers ability to pay.
- Maintain a good understanding of housing legislation in relation to income collection.
- Provide cover for other Income Collection Officers during periods of absence.
- Carry out any other duties within the scope and grading of the post as requested by the line manager or Head of Service.
Vision and Values:
- Hackney Council aims to be a place for everyone where residents and the workforce can be proud celebrating diversity and ensuring everyone feels valued included and involved.
- We look for people who are: Proud Ambitious Pioneering Open Proactive Inclusive.
- Hackney Council works to eradicate discrimination based on race religion gender gender identity sexual orientation disability pregnancy and maternity age and marital status.
- We also work to eliminate discrimination and disadvantage caused by social class.
- We welcome those interested in flexible working and particularly encourage applications from disabled people as this group is currently underrepresented in our workforce.
Employment Type
Full Time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
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