Customer Communications Executive - 12 Month FTC

Were recruiting for aCustomer Communications Executive to join us. You will help to create deliver monitor and maintain market leading customer communications to support our line of guaranteed income retirement products. You will champion the customer by ensuring our communications are clear and compliant enabling customers to make decisions that are effective timely and informed.

What youll be doing:

• Assisting with the creation and maintenance of clear and compliant customer communications ensuring Retail Annuities customers have all the information they need to make informed decisions
• Managing the schedule of communications testing ensuring communications meet their objectives and align with the FCAs Consumer Duty customer understanding outcome
• Developing and implementing plans for product propositional customer journey or regulatory changes impacting communications to meet business objectives
• Ensuring that the development and ongoing management of all online and offline communications is consistent and in line with Product Lifecycle Management (PLM) standards marketing objectives brand and tone of voice
• Documenting mapping and version controlling all communications with a clear audit history adhering to all team processes and controls for effective management and planning
• Using data and behavioural science techniques to identify opportunities to enhance communications across multiple channels improving overall customer understanding experience and engagement
• Communicating updates and attaining all necessary stakeholder reviews and approvals ensuring all communications are technically accurate relevant and meet regulatory requirements
• Informing all business stakeholders about changes plans and initiatives and coordinating delivery and literature rollout
• Developing relationships with product owners transformation teams design agencies and suppliers to ensure deadlines and objectives are met

Qualifications :

Who were looking for:

• Strong organisational skills
• Strong attention to detail 
• Strong written and verbal communication skills 
• Understanding of brand and advertising standards principles
• Knowledge of pensions and retirement products
• Understanding of regulation around retirement products particularly the FCAs Consumer Duty
• Previous copywriting qualification or experience is desirable
• Experience of working in a communications/marketing environment
• Experience working with creative agencies print and fulfilment houses

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual performancerelated bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice 
• There are the many discounts we offer both for our own products and at a range of high street stores and online   
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If youre open to find out more wed love to hear from you.

Remote Work :

No

Employment Type :

Fulltime