Program Director W 107th Street

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are wellestablished Manhattan communitybased agencies that support services to approximately 30000 New Yorkers. We are two of New York Citys leading human services organizations meeting the needs of children youth and families homeless individuals and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Purpose of Position: The Program Director is responsible for daily administrative and clinical oversight of social services program operations including staff supervision and collaboration with onsite building manager. The Program Director is responsible for daily program operations working with funders data collection and reporting meeting all government regulations and deliverables quality provision of services and budget management. The Program Director will lead the team in proving a full range of case management services as well as medical psychiatric and recreational activities. The primary goal is to help individuals remain stably housed in a safe supportive environment.

Schedule: Monday through Friday 9:00 am to 5:00 pm

Salary Range: $84000 $98000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidates number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

1 Program Director tasks

Oversee case management rehabilitation services program activities medical services nutritionist/meals program groups at both sites.

• Conduct individual and group supervision; supervise Assistant Program Director Administrative Assistant and other staff
• Responsible for the recruitment training and supporting of social service staff: corrective action as needed
• Facilitate standardization of program policies and procedures including orientation and onboarding materials Prepare for all internal and external audits including creating and reviewing submissions of Corrective Action Plans
• Track and monitor building occupancy and vacancy rate. Schedule tenant interviews review all eligibility documentation and lead housing interviews; Assess new clients and assign to case managers.
• Liaison with onsite and offsite medical and psychiatric providers
• Foster teamwork approach to client service planning ensure client centered services utilize evidencebased practices.
• Track monitor and report all positive Covid cases and or symptoms for both programs.
• Maintain Track Monitor and Distribute PPE supplies to staff and tenants on an ongoing basis.
• Facilitate and coordinate virtual and in person trainings for housing staff.
• Ensure all incident reporting and follow up is done thoroughly and in a timely manner.
• Ensure data collection and timely reporting utilizing AWARDS and MAVEN reporting systems.
• Use data as a tool to tailor services and evaluate program impact with a result orientated mindset.
• Ensure data management is tied to funder deliverables housing Social Determinants of Health and health outcomes
• Work with the Clinical Integration Team on the clinical best practices initiative.
• Run and analyze data reports on service deliverables and use data to tailor supervision agenda.
• Oversee Clinical Integration Project onsite and manage project deliverables.
• Ensure oversight of petty cash purchasing and check requests

2 Program oversight

• Participate in intake/admission meetings of new residents
• Lead regular staff meetings with to discuss tenant issues and program outcomes
• Collaborate with Building Manager around facility and safety of staff and tenants
• Work with several government and private funders to meet all regulations and deliverables
• Ensure all incident reporting and follow up is done thoroughly and in a timely manner

3 Community and agency liaison

• Serve as liaison to other programs in GRCCs continuum of services to ensure quality service provision and collaboration across the agency
• Serve as liaison to funders the community and outside organizations
• Work with executive leadership on new initiatives

4 Program development and improvement

• Oversee and facilitate program reports and data management
• Assist in developing program budget and monitor program expenses against budget
• Prepare and/or review program evaluations and quality improvement plans
• Develop and maintain relationships with government and private funders
• Assist with grant writing as needed

5 Other duties as required

Qualifications/Educational Requirements

• LMSW preferred Masters Degree in related field required with significant relevant experience
• Experience with homeless individuals with mental illness required
• Management/Supervisory experience required
• Experience with transitional or supportive housing required

Skills Knowledge and Abilities

• Excellent verbal and written communication skills
• Strong Interpersonal skills
• Leadership ability
• Excellent judgement and ability to handle crises effectively
• Ability to work in fastpaced residential environment
• Excellent judgment and problemsolving skills

Computer Skills: To perform this job successfully an individual should be:

• Able to work in the Microsoft Office Suite should especially be proficient in Word and Outlook
• Able to use or learn to use AWARDS MAVEN Familiar with cloudbased payroll platforms such as Paycom (supervisor/manager functionality)
• Able to use or learn other electronic databases programs and funderrelated software as needed

Physical Requirements

• Moderate computer work; occasional lifting of up to 30lbs; some walking and climbing stairs to visit clients and access community spaces

Work Environment

• Office in housing building and some client home visits may be required

Employee Benefits:

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 12 Annual Sick Days

• 12 Agency Holidays

• 20 Days or 4 Weeks of Paid Time off and an additional week 5 days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race color religion creed gender national origin age disability marital or veteran status sexual orientation gender identity or any other characteristic protected by federal state or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform jobrelated tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.