Veterans Case Manager SSVF - Nottingham MD Temporary Position

This is a temporary position expected to last through 9/30/2025.

General Summary:

Provides a short duration of intensive case management services to veteran families in need of permanent housing and who may have complex needs such as serious and persistent mental illness history of substance abuse history of incarceration history of chronic homelessness or history of un or underemployment. Assist veteran families with making linkages to the community resources necessary to meet their individualized permanent housing needs including but not limited to mental health medical financial educational vocational residential and social support services. Develops positive working relationships and routine communication with veterans family members the veteran administration including VHA (Veterans Health Administration) and VBA (Veteran Benefits Administration) and other referral sources service providers and community resources to facilitate service delivery. Monitors and documents consumer progress and outcomes.

Principal Responsibilities and Duties:

1. Acquires and demonstrates working knowledge of all policies and procedures as well as specific services provided through the SSVF (Supportive Services for Veteran Families) Program.
2. Utilizes counseling and communication skills to engage veteran families and build positive working relationships.
3. Conducts communitybased outreach to identify and market services to eligible program participants.
4. Screens potential program participants for eligibility.
5. Gathers required eligibility documentation.
6. Help provide linkages for consumers to entitlements and benefits for which they are eligible such as VBA HUD/VASH MA SSI and/or SSDI Section 8 Housing Pharmacy Assistance TANF etc.
7. Provides transportation and advocacy for consumers as needed.
8. Maintains ethical and competent consumer relationships and safeguards confidentiality.
9. Complies with HMIS training data entry and reporting requirements.
10. Complies with all Veteran Administration reporting requirements.
11. Other duties as assigned.

Knowledge Skills and Abilities Required:

1. Requires high school education (diploma or GED accepted). Bachelors degree preferred.
2. Requires one year of related experience. Veterans are preferred.
3. Good organizational skills and ability to multitask.
4. Good verbal and written communication skills.
5. Ability to work evening and weekend.
6. Basic computer skills to include knowledge of WORD.
7. Valid Maryland drivers license. Must have a driving record with 3 or less points on it at the time of hire.
8. Ability to maintain moderate to heavy physical activity within the community to include walking (including stairs) lifting (groceries laundry furniture etc. driving and some outdoor activities.

What youll get from us.

At Sheppard Pratt you will work alongside a multidisciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paidtimeoff for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

The pay range for this position is $18/hr minimum to $19.89/hr maximum. Pay for this position is determined on a number of factors including but not limited to years and level of related experience.

Required Experience:

Manager