Public Safety Dispatcher
Public Safety Dispatcher
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 19 - 30
1 Vacancy
Job Description
TARGET CLOSE DATE:
03/21/2025PAY GRADE:
Grade 18TYPE:
Full timeJOB SUMMARY:
Public Safety Dispatchers support public safety agencies by receiving emergency and nonemergency telephone and radio messages in a communication center entering all requests for service into the computeraided dispatch (CAD) and dispatching public safety personnel as warranted. Employees in this job class provide information and referrals to citizens for nonemergency calls. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors video monitors telephones twoway radios etc. Public Safety Dispatchers do not supervise others. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness.COMPENSATION & BENEFITS:
Agencies provide competitive pay and comprehensive benefits packages to include medical and dental insurance employersponsored retirement plan (pension) generous paid holidays sick and vacation leave and more.Applications for this position will be considered for the following Merit System employing agencies. The pay range for this job varies depending upon the Merit System employing agency.
Bessemer $19.83 $30.77
Birmingham $19.48 $30.22
Fairfield $17.40 $27.00
Fultondale $20.49 $31.79
Gardendale $22.29 $34.59
Homewood $21.76 $33.76
Hueytown $20.25 $31.41
Irondale $23.30 $36.15
Midfield $15.65 $24.29
Pleasant Grove $19.64 $30.47
Tarrant $19.64 $30.47
IF YOU APPLIED WITHIN THE LAST 12 MONTHS YOU DO NOT HAVE TO REAPPLY
MINIMUM QUALIFICATIONS:
The following are jobrelated qualifications that are required for employment consideration for this position:
Experience in a customer serviceoriented position (e.g. interacting with people providing information and/or a service).
No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude.
Willing to submit to a general and criminal background check.
Willing to work an 8 or 12hour shift on any shift or day (e.g. nights weekends holidays) and overtime as needed.
PREFERRED QUALIFICATIONS:
The following are jobrelated qualifications deemed desirable by Merit System agencies. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.
Experience as a public safety dispatcher.
Emergency Medical Dispatch (EMD) certification.
Emergency Fire Dispatch (EFD) certification.
Emergency Police Dispatch (EPD) certification.
National Crime Information Center (NCIC) certification.
Cardiopulmonary Resuscitation (CPR) certification.
TYPICAL JOB DUTIES:
Answers and manages calls to allow effective communication and response of emergency responders (i.e. police fire emergency medical services (EMS) for citizens during emergency situations.
Provides information and referrals to citizens public safety personnel media etc. by responding to calls involving nonemergency situations.
Operates technologybased work station that includes multiple video monitors multiple software programs running simultaneously a personal computer phone lines headsets and alarm boards in order to receive forward and monitor calls for services.
Dispatches public safety personnel (i.e. police fire and medical emergency) and informs responding units of pertinent information regarding emergency situations.
Monitors responses of public safety personnel and activities of other dispatchers to track progress maintain communications and ensure personnel safety.
Accesses and maintains suspect and/or incident information by running database queries updating databases completing reports/logs and filing documentation.
Monitors the functions of the detention center and ensures inmate safety and wellbeing.
Trains new employees interns or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information.
Performs miscellaneous duties such as attending meetings handling incoming and outgoing monies for reports monitoring the weather and updating information.
Engages in activities designed to ensure professional development awareness of developments in the field and knowledge of relevant practices rules laws policies and/or guidelines.
PHYSICAL DEMANDS:
Job is primarily sedentary involving sitting for long periods of time but may involve occasional walking or standing for brief periods.WORK ENVIRONMENT:
Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment such as computer phone copier etc. Job requires working holidays overtime (e.g. in the morning during lunch or after normal working hours) and/or nights.EEO STATEMENT:
The Personnel Board of Jefferson Countyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Each Merit System member city/agencyoperate its own equal employment opportunity policies available on the individual city/agency website.
ACCOMMODATION:
To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability please contact our Accommodations Coordinator at or phone at(select option 1 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process.
NOTE:
This job posting may close before or be extended beyond the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply.
DISCLAIMER:
This job posting is not meant to be an allinclusive list of the job duties responsibilities or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time.
Employment Type
Full-Time
