Client Services Automation Engineer
Client Services Automation Engineer
Posted on :
21-03-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an Automation Engineer to join our partnerClient Services Technology team. The ideal candidate will develop cuttingedge automation solutions to drive efficiencies as the team and organization grows.
- Design and implement automation solutions to streamline Help Desk processes such as password resets new user provisioning and Active Directory/Entra ID membership management.
- Develop scripts to automate repetitive tasks and improve team efficacy and efficiency.
- Conduct Root Cause Analysis of repetitive issues and problems to diagnose design and implement enduring enterprisegrade solutions.
- Conduct QA testing to ensure the reliability and effectiveness of engineering solutions.
- Escalate and collaborate with external experts and vendors as required.
- Identify problems and areas for improvement and propose viable solutions.
- Provide backup technical support during U.S. and U.K. mornings or offhours when the U.S. and U.K. teams are unavailable.
Qualifications/Skills
Required:
- 7 years of relevant experience.
- Clear written and verbal communication skills.
- Proficiency in scripting and automation (SQL PowerShell Python Bash/Shell Git).
- Experience with software packaging and deployment (MSI EXE APP).
- Strong diagnosing and troubleshooting skills (Citrix Windows 10/11 Office 365 Teams Zoom).
- Experience with virtualized environments (e.g. Citrix Nutanix Azure Virtual Desktops VMWare HyperV).
- Microsoft 365 and Azure management and support experience.
- Experience with group policy management AD/Entra ID DHCP and DNS and Windows directory permissioning.
- Bachelors degree in a technical area of study (e.g. Computer Science Systems Engineering).
- Excellent time management and strong attention to detail.
- Selfmotivated and a quick learner with a demonstrated ability to learn new technology.
- Experience using ticketing systems (e.g. FreshService ServiceNow JIRA) for managing and resolving engineering and support issues.
Preferred:
- Experience managing and supporting a Citrix virtual environment and/or Nutanix infrastructure.
- Proficiency in managing persistent machines using Kace KBOX or another desktop management tool.
- Technology service experience in the financial services industry.
- Software engineering background and experience.
- Relevant certifications (e.g. Azure Citrix Nutanix).
Employment Type
Full Time
Key Skills
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