Customer Support Associate
Customer Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Provide amazing and personalized experience to each user query
- Effectively diagnose and resolve user concerns and issues through dedicated CRM channels
- Professionally handle a high volume of inquiries from customers and users
- Analyze and collate customer and user feedback and relay them to crossfunctional teams
- Work closely with team members to solve customer and user issues
- Work with team members to ensure all information displayed on platform is uptodate
- Proactively identify and escalate possible issues to superiors and communicate to all parties on updates where necessary
Qualifications:
- Fresh graduates are welcome to apply
- With good English communication skills (Written and spoken)
- Preferably 6 months to 1 year of experience as Customer Support
- Knowledgeable in some tools for Customer Support
Notes:
- Onsite in Makati
- Dayshift
Employment Type
Full Time
